Guest Service Associate Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a guest service associate with “Red Bull Hotel,” and ensure guests feel comfortable and their duration of stay at the facility is filled with unforgettable memories.

Summary of Skills:

  • Experienced in serving hotel guests and building relationships
  • Knowledge of the business process of hotel industry and its associated services
  • Strong focus to customer service skills and attention to detail
  • Exceptional computer, communication and customer service skills
  • Remarkable organizational, room reservation, and cash handling skills
  • Skilled in multi-tasking, job prioritizing, and problem solving

Work Experience:

Guest Service Associate
Flamingo Resort, Marquette, MI
February 2014 – Present

  • Greeting and checking in customers according to their room reservations
  • Interacting with customers and understanding their food and beverages taste
  • Accommodating special requests of guests whenever possible
  • Handling cash, check, and credit-card payment process
  • Collecting bills from all departments and processing guest check-outs
  • Distributing mail, package, and message to guest and arranging for courier facility
  • Addressing guest’s complaint on a priority basis

Guest Service Associate
Humming Bird Hotel, Marquette, MI
March 2013 – January 2014

  • Handled the flow of guests in a professional manner and alloted rooms as per schedule
  • Ensured guest rooms are cleaned and are stocked with toiletries and necessary things
  • Managed the reservation book and checked guests in and out of the hotel
  • Replaced electrical equipment/devices if the guest is not comfortable with them
  • Ensured proper working condition of the HVAC system
  • Coordinated with the mini-bar attendant and ensured the bar is stocked

Education:

  • High School Diploma
    Hawk School, Marquette, MI
    2012

Reference:

On request.