[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To work as a guest service associate with “Red Bull Hotel,” and ensure guests feel comfortable and their duration of stay at the facility is filled with unforgettable memories.
Summary of Skills:
- Experienced in serving hotel guests and building relationships
- Knowledge of the business process of hotel industry and its associated services
- Strong focus to customer service skills and attention to detail
- Exceptional computer, communication and customer service skills
- Remarkable organizational, room reservation, and cash handling skills
- Skilled in multi-tasking, job prioritizing, and problem solving
Work Experience:
Guest Service Associate
Flamingo Resort, Marquette, MI
February 2014 – Present
- Greeting and checking in customers according to their room reservations
- Interacting with customers and understanding their food and beverages taste
- Accommodating special requests of guests whenever possible
- Handling cash, check, and credit-card payment process
- Collecting bills from all departments and processing guest check-outs
- Distributing mail, package, and message to guest and arranging for courier facility
- Addressing guest’s complaint on a priority basis
Guest Service Associate
Humming Bird Hotel, Marquette, MI
March 2013 – January 2014
- Handled the flow of guests in a professional manner and alloted rooms as per schedule
- Ensured guest rooms are cleaned and are stocked with toiletries and necessary things
- Managed the reservation book and checked guests in and out of the hotel
- Replaced electrical equipment/devices if the guest is not comfortable with them
- Ensured proper working condition of the HVAC system
- Coordinated with the mini-bar attendant and ensured the bar is stocked
Education:
-
High School Diploma
Hawk School, Marquette, MI
2012
Reference:
On request.