Guest Relation Executive Resume

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Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Seeking a position of a Guest Relation Executive wherein my extensive customer service skills will prove beneficial towards the growth of the organization

Summary of Skills:

  • More than seven years of progressive experience in handling customers
  • Proficient in both oral and written communication skills
  • Effective organizational and time management skills
  • Skilled in building and maintaining good relationship with customers
  • Multi-tasking with ability to work under pressure
  • Patience, enthusiastic with excellent administrative skills
  • Ability to perform tasks under minimal supervision

Computer knowledge:

Familiar with various computer applications like Microsoft word, PowerPoint, Excel, Access, Outlook, Oracle CRM and the Internet

Educational Qualification:

Bachelor’s degree in Hotel and Management from California Management College in the year 19XX

Certifications:

Associate Degree in Public Relations from University of California in the year 19XX

Professional Experience:

ABC Health Care Center, CA

20XX till date

Guest Relation Executive

  • Assigned the tasks of handling front desk and ensured cleanliness of the area
  • Handled the responsibilities of ensuring that all the queries and complaints of customer are promptly attended
  • Performed the tasks of reporting to the Center Head in case of critical problems
  • Assigned the responsibilities of handling outbound and inbound calls
  • Handled the tasks of tracking and dispatching courier
  • Prepared reports of the daily activities of the organization when required

California Business center, CA

20XX to 20XX

Guest Relation Executive

  • Performs the tasks of responding to the queries and request of guests and clients
  • Handles the responsibilities of managing guest relation activities of the organization
  • Coordinates with the request of guest to other departments like housekeeping and pantry
  • Responds as well as solves different complaints of guest
  • Performs the tasks of attending as well as answering incoming and outgoing call
  • Transfers respective calls to the concerned person of the departments

Awards and Honors:

Received employee of the year in California Business Center in the year 20XX

Personal Information:

  • Name: Paula Kailee
  • Date of Birth: XX/XX/19XX
  • Employment Status: Full time
  • Relationship status: Single

Reference:

  • Mark Mitchell
  • ABC Business Inc, CA
  • Guest Relation Officer
  • Cell: 111-235-7895
  • Email: [email protected]
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