[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
Seeking a position of a Guest Relation Executive wherein my extensive customer service skills will prove beneficial towards the growth of the organization
Summary of Skills:
- More than seven years of progressive experience in handling customers
- Proficient in both oral and written communication skills
- Effective organizational and time management skills
- Skilled in building and maintaining good relationship with customers
- Multi-tasking with ability to work under pressure
- Patience, enthusiastic with excellent administrative skills
- Ability to perform tasks under minimal supervision
Computer knowledge:
Familiar with various computer applications like Microsoft word, PowerPoint, Excel, Access, Outlook, Oracle CRM and the Internet
Educational Qualification:
Bachelor’s degree in Hotel and Management from California Management College in the year 19XX
Certifications:
Associate Degree in Public Relations from University of California in the year 19XX
Professional Experience:
ABC Health Care Center, CA
20XX till date
Guest Relation Executive
- Assigned the tasks of handling front desk and ensured cleanliness of the area
- Handled the responsibilities of ensuring that all the queries and complaints of customer are promptly attended
- Performed the tasks of reporting to the Center Head in case of critical problems
- Assigned the responsibilities of handling outbound and inbound calls
- Handled the tasks of tracking and dispatching courier
- Prepared reports of the daily activities of the organization when required
California Business center, CA
20XX to 20XX
Guest Relation Executive
- Performs the tasks of responding to the queries and request of guests and clients
- Handles the responsibilities of managing guest relation activities of the organization
- Coordinates with the request of guest to other departments like housekeeping and pantry
- Responds as well as solves different complaints of guest
- Performs the tasks of attending as well as answering incoming and outgoing call
- Transfers respective calls to the concerned person of the departments
Awards and Honors:
Received employee of the year in California Business Center in the year 20XX
Personal Information:
- Name: Paula Kailee
- Date of Birth: XX/XX/19XX
- Employment Status: Full time
- Relationship status: Single
Reference:
- Mark Mitchell
- ABC Business Inc, CA
- Guest Relation Officer
- Cell: 111-235-7895
- Email: [email protected]