Group Rooms Coordinator Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a group rooms coordinator with “ABC Resort” and manage group room reservation, inventory, accounting, administrative duties and provide high-quality customer services to groups.

Summary of Skills:

  • Demonstrated knowledge in hospitality management and customer services skills
  • Proficient in developing cordial relations with customers and external associates
  • Enthusiastic, dedicated and goal-oriented individual
  • Keen towards upgrading services and making constant improvements in work
  • Capability of managing multiple priorities and completing assignments on time
  • Strong supervisory and management experienced
  • Good computer skills with 40 w.p.m. typing speed

Work Experience:

Group Rooms Coordinator
Maple Hotel, Goshen, IN
April 2014 – present

  • Responsible to invite group bookings and provide assistance throughout their stay
  • Promote group booking packages by way of personal visits to corporate offices and advertisements
  • Receive guests and allocate rooms to them as per their demand
  • Maintain and update the register for booking and payment records of groups
  • Prepare monthly reports to submit an overview of the payments received from group bookings
  • Review contracts with corporate groups and ensure proper quote of rates
  • Process daily room charges, transportation, and other services availed by groups

Group Rooms Coordinator
Greenwoods Hotel, Goshen, IN
October 2012 – March 2012

  • Represented the organization and provided booking facilities to corporate and groups of families
  • Made provisions for food, lodging, travel and entertainment facilities for guests
  • Communicated with corporate houses and influential individuals as public relations exercise
  • Prepared special packages, with advanced facilities and discount rates to promote group bookings
  • Verified entries in booking register to check for any instance of overlapping of bookings
  • Analyzed and solved group room reservation problems and satisfied clients
  • Promoted the facility by engaging with social media platform and print media

Education:

  • Bachelor’s Degree in Hospitality Management
    Goshen University, Goshen, IN
    2011

Reference:

On request.