Contact Address: [street] [Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To work as a group rooms coordinator with “ABC Resort” and manage group room reservation, inventory, accounting, administrative duties and provide high-quality customer services to groups.
Summary of Skills:
- Demonstrated knowledge in hospitality management and customer services skills
- Proficient in developing cordial relations with customers and external associates
- Enthusiastic, dedicated and goal-oriented individual
- Keen towards upgrading services and making constant improvements in work
- Capability of managing multiple priorities and completing assignments on time
- Strong supervisory and management experienced
- Good computer skills with 40 w.p.m. typing speed
Work Experience:
Group Rooms Coordinator
Maple Hotel, Goshen, IN
April 2014 – present
- Responsible to invite group bookings and provide assistance throughout their stay
- Promote group booking packages by way of personal visits to corporate offices and advertisements
- Receive guests and allocate rooms to them as per their demand
- Maintain and update the register for booking and payment records of groups
- Prepare monthly reports to submit an overview of the payments received from group bookings
- Review contracts with corporate groups and ensure proper quote of rates
- Process daily room charges, transportation, and other services availed by groups
Group Rooms Coordinator
Greenwoods Hotel, Goshen, IN
October 2012 – March 2012
- Represented the organization and provided booking facilities to corporate and groups of families
- Made provisions for food, lodging, travel and entertainment facilities for guests
- Communicated with corporate houses and influential individuals as public relations exercise
- Prepared special packages, with advanced facilities and discount rates to promote group bookings
- Verified entries in booking register to check for any instance of overlapping of bookings
- Analyzed and solved group room reservation problems and satisfied clients
- Promoted the facility by engaging with social media platform and print media
Education:
-
Bachelor’s Degree in Hospitality Management
Goshen University, Goshen, IN
2011
Reference:
On request.
