Google Support Engineer Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

I wish to work as a sales engineer with Google and perform support services on existing systems and improvise performance and stability of latest search applications.

Summary of Skills:

  • Strong experience in programming and testing web applications
  • Extensive knowledge of relational databases and different operating systems
  • Familiarity with SSH, FTP, HTTP, SFTP, and other diagnostic tools
  • Adept in SQL databases, API Support, and system engineering concepts
  • Skilled in C++, Flash, Oracle, and MySQL
  • Strong communication, presentation, and training skills
  • Excellent attention to detail and problem solving skills

Work Experience:

Support Engineer
Web Archers Group, Moss Hill, NC
October 2012 – Present

  • Responsible for planning, coding, and implementing technology solutions for various products
  • Develop and integrate advanced search technologies in web applications
  • Respond to customers questions through phone calls, email, and chat window
  • Draft technical bulletins for existing and potential customers
  • Arrange for and conduct training for users on various technological products
  • Research, analyze, and enhance existing systems
  • Develop a window for easy and fast interaction with customers
  • Participate in the quality assurance activities and assist the QA team

Sales Engineer
Fair Solutions, Moss Hill, NC
January 2010 – September 2012

  • Provided efficient technical support and high quality customer service
  • Stayed in constant touch with customers and built excellent personal rapport
  • Liaised between customers, support team, and developers
  • Drafted technical documents for multiple customers for instructions on use of products
  • Installed and troubleshot hardware and software problems at clients’ site
  • Resolved LAN, WAN, and other technical problems in a professional manner
  • Built customers’ confidence through excellent service and got several business reference

Education:

  • Bachelor’s Degree in Computer Science
    Jubilee Technical College, Moss Hill, NC
    2009

Reference:

On request.

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