Front Office Night Auditor Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a front-office night auditor at “Silver Palm Hotel,” and provide best services to guests and handle the accounting system.

Summary of Skills:

  • Excellent communications, organization and time management skills
  • Willingness to work in rotational shifts or in continuous shifts
  • Capability of dealing with crisis or emergency situations effectively
  • Highly efficient at keeping track of tasks, and personnel
  • Possess a pleasant personality with strong customer service skills
  • Ability to take initiative and provide total comfort and efficient service to guests

Work Experience:

Front Office Nigh Auditor
Pride Hotel, Bayville, NJ
July 2013 – Present

  • Extend quality customer care services at all times to customers
  • Receive calls from guests and provide information, as required
  • Maintain guest register and enter all relevant details accurately
  • Keep track of the services provided to customer throughout their stay
  • Draft bills and levy expenses charges, as per the services provided
  • Receive payments in cash or card and issue receipts in return
  • Assist the guests in locating their accommodation or other service rooms

Front Office Night Auditor
Pinnacle Hotel, Bayville, NJ
January 2012 – June 2013

  • Created and provided a positive and welcoming ambiance to hotel guests and visitors
  • Conversed with guests in polite, humble, and professional manner
  • Responded to customer requests, queries or complaints and ascertained their satisfaction
  • Checked and confirmed identity of customers before escorting them to their rooms
  • Provided reminder calls or wake up calls as requested by guests
  • Arranged food or travel facility at any time during the night as demanded by guests

Education:

  • High School Diploma
    St. Patrick School, Bayville, NJ
    2011

Reference:

On request.