[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To work as a front-office night auditor at “Silver Palm Hotel,” and provide best services to guests and handle the accounting system.
Summary of Skills:
- Excellent communications, organization and time management skills
- Willingness to work in rotational shifts or in continuous shifts
- Capability of dealing with crisis or emergency situations effectively
- Highly efficient at keeping track of tasks, and personnel
- Possess a pleasant personality with strong customer service skills
- Ability to take initiative and provide total comfort and efficient service to guests
Work Experience:
Front Office Nigh Auditor
Pride Hotel, Bayville, NJ
July 2013 – Present
- Extend quality customer care services at all times to customers
- Receive calls from guests and provide information, as required
- Maintain guest register and enter all relevant details accurately
- Keep track of the services provided to customer throughout their stay
- Draft bills and levy expenses charges, as per the services provided
- Receive payments in cash or card and issue receipts in return
- Assist the guests in locating their accommodation or other service rooms
Front Office Night Auditor
Pinnacle Hotel, Bayville, NJ
January 2012 – June 2013
- Created and provided a positive and welcoming ambiance to hotel guests and visitors
- Conversed with guests in polite, humble, and professional manner
- Responded to customer requests, queries or complaints and ascertained their satisfaction
- Checked and confirmed identity of customers before escorting them to their rooms
- Provided reminder calls or wake up calls as requested by guests
- Arranged food or travel facility at any time during the night as demanded by guests
Education:
-
High School Diploma
St. Patrick School, Bayville, NJ
2011
Reference:
On request.