Front Office Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a front office agent position at “Star Hotel and Resort,” to handle entire front office operations and ensure customer satisfaction with polite and courteous services.

Summary of Skills:

  • Strong communication, interpersonal, and multi-tasking skills
  • Experience of handling front office operations
  • Ability to stand and work for longer hours
  • Flexible for all shifts, and work on weekends and holidays
  • Excellent mathematical skills and well-versed in using calculator
  • Ability to handle customers inquiries and complaints professionally

Work Experience:

Front Office Agent
Blue Diamond Hotel, Fremont, CA
October 2014 – Present

  • Greeting walk-in customers, addressing their needs, and handling registration process
  • Answering phones calls, providing details of types and room tariff, and amenities and facilities provided by the hotel
  • Arranging to pick-up and drop of customers from and to the airport
  • Booking conference hall for corporate meetings, wedding, and social gatherings
  • Ensuring the lobby is mopped and cleaned at regular intervals by the housekeeping department
  • Preparing invoices using hotel’s computer system and entering daily charges for services availed in respective accounts

Front Office Agent
Oakwood Resort, Fremont, CA
June 2013 – September 2014

  • Provided prompt, courteous and friendly services to guests
  • Ensured guests enjoyed their stay comfortably and paid visits to the resort again and again
  • Participated in the promotion and marketing for services and amenities of the facility
  • Posted correct and complete charges for services availed in the computerized systems
  • Reported major issues to the supervisor and ensured such incidents don’t happened again
  • Prepared check-outs bills and collected payment and tendered change

Education:

  • High School Diploma
    Jolly High School, Fremont, CA
    2012

Reference:

On request.