[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
Looking for a front office agent position at “Star Hotel and Resort,” to handle entire front office operations and ensure customer satisfaction with polite and courteous services.
Summary of Skills:
- Strong communication, interpersonal, and multi-tasking skills
- Experience of handling front office operations
- Ability to stand and work for longer hours
- Flexible for all shifts, and work on weekends and holidays
- Excellent mathematical skills and well-versed in using calculator
- Ability to handle customers inquiries and complaints professionally
Work Experience:
Front Office Agent
Blue Diamond Hotel, Fremont, CA
October 2014 – Present
- Greeting walk-in customers, addressing their needs, and handling registration process
- Answering phones calls, providing details of types and room tariff, and amenities and facilities provided by the hotel
- Arranging to pick-up and drop of customers from and to the airport
- Booking conference hall for corporate meetings, wedding, and social gatherings
- Ensuring the lobby is mopped and cleaned at regular intervals by the housekeeping department
- Preparing invoices using hotel’s computer system and entering daily charges for services availed in respective accounts
Front Office Agent
Oakwood Resort, Fremont, CA
June 2013 – September 2014
- Provided prompt, courteous and friendly services to guests
- Ensured guests enjoyed their stay comfortably and paid visits to the resort again and again
- Participated in the promotion and marketing for services and amenities of the facility
- Posted correct and complete charges for services availed in the computerized systems
- Reported major issues to the supervisor and ensured such incidents don’t happened again
- Prepared check-outs bills and collected payment and tendered change
Education:
-
High School Diploma
Jolly High School, Fremont, CA
2012
Reference:
On request.