Front Desk Supervisor Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a Front Desk Supervisor at “Flora Hotel and Resort,” and supervise daily activities of the Front Desk Staff and ensure quality service to guests.

Summary of Skills:

  • Experience of front desk job related to hospitality industry

  • Experienced in supervising Front Desk staff and daily operations

  • Skilled in handling guests from all background and provide excellent customer service

  • Excellent computer, communication, and people skills

  • Ability to resolve problems diplomatically and coordinate with housekeeping staff

  • Excellent organizational, time management, and performance appraisal skills

Work Experience:

Front Desk Supervisor

City Hotel & Resort, Salt Lake City, UT

October 2015 – Present

  • Supervising check-ins and check-outs, and resolving guests complaints

  • Ensuring front desk lobby is neat, clean, and safe for use

  • Reviewing bills prepared by the front desk staff and checking collected payments

  • Performing cash handling, credit card processing, and assigning bell boys for escorting guests to the parking

  • Organizing vehicles on guests requests and providing extra bed and pillows for additional charges

  • Completing check-in and check-out procedures quickly and saving waiting time for guests

Front Desk Clerk

Milton Hotel, Salt Lake City, UT

February 2012 – September 2015

  • Verified and imprinted credit cards for accepting electronic payments

  • Handled cash, and made changes on bills confirming with respective departments

  • Retrieved mails and facsimiles for guests as requested

  • Collected details of food and beverages guests had in a day and included in respective bills

  • Took reservations requests as per preference of guests

  • Blocked rooms and handled special requests of guests

Education:


  • Bachelor’s Degree in Business Administration

    ABC University, Salt Lake City, UT

    2011

Reference:

On request.