Career Profile:
To work as a front desk associate at “Noble Health Care Services,” and provide efficient customer services to patients and their family members.
Summary of Skills:
- Excellent communication, time management, and customer service skills
- Basic knowledge of accounting principles and methods
- Ability to perform cash, check, and credit card payment processing
- Effective written and verbal communication skills
- Ability to lift 50 lbs and stand for long hours
- Skilled in operating computer, and office equipment
Work Experience:
Front Desk Associate
Universal Clinic, Cheyenne, WY
September 2013 – Present
- Greeting patients and family members enthusiastically and initiating friendly conversation
- Ensuring patients visit to the clinic is filled with satisfactory experience
- Answering phone calls and scheduling patients’ appointments with doctors
- Sending reminders to patients via emails and SMS of appointments
- Performing registration procedures, and preparing and using patients charts as necessary
- Verifying and updating patient records and balancing cash drawers
- Maintaining accurate closing and opening account of the cash register
Front Desk Associate
John’s Holistic Heath Care, Cheyenne, WY
February 2012 – August 2013
- Made entries of guests and patients checking in and out of the center
- Answered all incoming calls and emails determining necessities
- Screened and transferred calls to the respective physicians
- Monitored cleaning of rest rooms, patients’ unit, and emptying of trash cans
- Reserved date and time for radiological and pathological tests
- Directed family members and visitors to the doctor’s cabin
Education:
- High School Diploma
Unique School, Cheyenne, WY
2011
Reference:
On request.