Front Desk Associate Resume

Career Profile:

To work as a front desk associate at “Noble Health Care Services,” and provide efficient customer services to patients and their family members.

Summary of Skills:

  • Excellent communication, time management, and customer service skills
  • Basic knowledge of accounting principles and methods
  • Ability to perform cash, check, and credit card payment processing
  • Effective written and verbal communication skills
  • Ability to lift 50 lbs and stand for long hours
  • Skilled in operating computer, and office equipment

Work Experience:

Front Desk Associate
Universal Clinic, Cheyenne, WY
September 2013 – Present

  • Greeting patients and family members enthusiastically and initiating friendly conversation
  • Ensuring patients visit to the clinic is filled with satisfactory experience
  • Answering phone calls and scheduling patients’ appointments with doctors
  • Sending reminders to patients via emails and SMS of appointments
  • Performing registration procedures, and preparing and using patients charts as necessary
  • Verifying and updating patient records and balancing cash drawers
  • Maintaining accurate closing and opening account of the cash register

Front Desk Associate
John’s Holistic Heath Care, Cheyenne, WY
February 2012 – August 2013

  • Made entries of guests and patients checking in and out of the center
  • Answered all incoming calls and emails determining necessities
  • Screened and transferred calls to the respective physicians
  • Monitored cleaning of rest rooms, patients’ unit, and emptying of trash cans
  • Reserved date and time for radiological and pathological tests
  • Directed family members and visitors to the doctor’s cabin

Education:

  • High School Diploma
    Unique School, Cheyenne, WY
    2011

Reference:

On request.