Entry Level Help Desk Resume

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Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Seeking a job for an Entry-level Help Desk position with Mitchell International Inc. where I can make the best use of my problem-solving, customer-service and communication skills, and experience in identifying, researching and resolving various technical issues to provide support to end users and increase organization’s growth.

Summary of Skills:

  • Skilled in repairing hard drives, keyboards and memory chips on laptops and desktops

  • Effective communication and customer-service skills in providing technical support or fixing issues via phone and chat and building good rapport with clients or customers

  • Ability to diagnose and resolve on-site and remote computing problems

  • Well-developed understanding of best network security and industry practices

  • Analytical and problem-solving skills with keen attention to detail

  • Strong knowledge of networking principles, operating systems, LAN and WAN, Microsoft Office Suite and Windows, communication software, virus protection, peripheral hardware devices and other internal components

  • Ability to operate comfortably and effectively in fast-paced work environment, and effectively prioritize and execute tasks under pressure

Work Experience:

Entry-level Help Desk Assistant

MSYS Technologies, Cambridge, MS

October 2016 – Present

  • Providing operational management to include day-to-day operation, maintenance and problem resolution of all computer systems, equipment and software in the organization

  • Installing, configuring, testing, monitoring, maintaining, and troubleshooting hardware and software problems, and networked peripheral devices

  • Documenting all pertinent end-user information, including name, contact details, and nature of problem or issue

  • Managing and maintaining reports for analyzing common complaints, and following up with customers to ensure their full resolutions

  • Assisting in preparing, maintaining, and following procedures for monitoring PC performance and also providing statistics and reports related to it.

Internship

Help Desk Trainee

Merlin Global Services, Cambridge, MS

January 2015 – September 2016

  • Delivered exceptional customer service to end-users by providing technical support related to Microsoft Products such as MS Office, Windows Operating Systems and other Microsoft applications, iPads, iPhones, Android devices and Tablets

  • Assisted in documenting, tracking, and monitoring problems to ensure a timely resolution

  • Responded to telephone calls, emails, and personal requests

  • Coordinated, diagnosed, and resolved incoming employee calls

  • Provided services to employees with technical problems and IT issues, including desktop, laptops or network services

  • Provided case status updates to both management and end-users

  • Supported and maintained effective relationships with users

  • Diagnosed and repaired PCs, including hardware component replacement, and virus cleanup

  • Performed data backups and disaster recovery operations, updated and rebooted systems as required

Education:

  • Bachelor’s Degree in Computer Science

    Lesley University, Cambridge, MA

    2013

Certifications:

  • CompTIA Network+ Certification

    2014

Reference:

On request.

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