Entry Level Help Desk Resume

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Contact Number: (012)-345-6789

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Career Objective:

Seeking a job for an Entry-level Help Desk position with Mitchell International Inc. where I can make the best use of my problem-solving, customer-service and communication skills, and experience in identifying, researching and resolving various technical issues to provide support to end users and increase organization’s growth.

Summary of Skills:

  • Skilled in repairing hard drives, keyboards and memory chips on laptops and desktops

  • Effective communication and customer-service skills in providing technical support or fixing issues via phone and chat and building good rapport with clients or customers

  • Ability to diagnose and resolve on-site and remote computing problems

  • Well-developed understanding of best network security and industry practices

  • Analytical and problem-solving skills with keen attention to detail

  • Strong knowledge of networking principles, operating systems, LAN and WAN, Microsoft Office Suite and Windows, communication software, virus protection, peripheral hardware devices and other internal components

  • Ability to operate comfortably and effectively in fast-paced work environment, and effectively prioritize and execute tasks under pressure

Work Experience:

Entry-level Help Desk Assistant

MSYS Technologies, Cambridge, MS

October 2016 – Present

  • Providing operational management to include day-to-day operation, maintenance and problem resolution of all computer systems, equipment and software in the organization

  • Installing, configuring, testing, monitoring, maintaining, and troubleshooting hardware and software problems, and networked peripheral devices

  • Documenting all pertinent end-user information, including name, contact details, and nature of problem or issue

  • Managing and maintaining reports for analyzing common complaints, and following up with customers to ensure their full resolutions

  • Assisting in preparing, maintaining, and following procedures for monitoring PC performance and also providing statistics and reports related to it.


Help Desk Trainee

Merlin Global Services, Cambridge, MS

January 2015 – September 2016

  • Delivered exceptional customer service to end-users by providing technical support related to Microsoft Products such as MS Office, Windows Operating Systems and other Microsoft applications, iPads, iPhones, Android devices and Tablets

  • Assisted in documenting, tracking, and monitoring problems to ensure a timely resolution

  • Responded to telephone calls, emails, and personal requests

  • Coordinated, diagnosed, and resolved incoming employee calls

  • Provided services to employees with technical problems and IT issues, including desktop, laptops or network services

  • Provided case status updates to both management and end-users

  • Supported and maintained effective relationships with users

  • Diagnosed and repaired PCs, including hardware component replacement, and virus cleanup

  • Performed data backups and disaster recovery operations, updated and rebooted systems as required


  • Bachelor’s Degree in Computer Science

    Lesley University, Cambridge, MA



  • CompTIA Network+ Certification



On request.

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