Desktop Support Engineer Resume

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Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a Desktop Support Engineer with “RapidConnect,” and provide technical support, and training to users utilizing my troubleshooting experience and knowledge of computer systems.

Summary of Skills:

  • Strong technical expertise and knowledge of IT industry

  • Experience of providing technical support and training to users

  • Outstanding troubleshooting ability and mastery in hardware and software

  • Skilled in analyzing, configuring, and installing desktop

  • Excellent documentation, record tracking, and data securing skills

  • Ability to update desktop with changes in the technology

Work Experience:

Desktop Support Engineer

Reliable IT Force, Los Angeles, CA

October 2015 – Present

  • Prioritizing service tickets and providing support service to clients

  • Resolving daily technical issues and providing desktop support

  • Handling data network and server management, and testing network connections

  • Installing, testing, and reviewing desktop software applications

  • Testing work stations for smooth connectivity and ensuring proper functioning

  • Training end users on functions of hardware and usage of new software applications

Asst. Desktop Support Engineer

Fusion Technology Services, Los Angeles, CA

February 2012 – September 2015

  • Provided support to Desktop Engineers and managed client environment

  • Tested and reviewed latest software, hardware, and operating systems

  • Analyzed, configured, and installed desktop for clients

  • Managed deployment of new machines and new software installation

  • Recommended technology refresh according to the needs of clients

  • Updated operating systems from Windows to Linux and Mac as per clients’ need

  • Monitored and ensured software applications meet standard security guidelines

Education:

  • Bachelor’s Degree in Computer Science

    ABC University, Los Angeles, CA

    2011

Reference:

On request.