Desktop Support Analyst Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To obtain a desktop support analyst position with “Paramount Logistics,” and help clients with installing, maintaining, and troubleshooting desktops, and network and telephone systems.

Summary of Skills:

  • Excellent experience of desktop support and network services
  • Strong knowledge of TCP/IP networking and Active Directory concepts and administration
  • Comprehensive knowledge of resolving telephone and network issues
  • Excellent verbal and written communication and interpersonal skills
  • Excellent troubleshooting skills and ability to work for Windows, Linux, and Mac platforms

Work Experience:

Desktop Support Analyst
Pioneer Web Solutions, Tallahassee, FL
October 2014 – Present

  • Configuring, installing, troubleshooting, and maintaining computer and telephone systems
  • Setting up and configuring scanners, printers, xerox and fax machines
  • Prioritizing tickets and resolving issues according to urgency
  • Updating and maintaining hardware and software inventory and documenting their use
  • Coordinating with vendors for hardware supplies and collecting latest updates
  • Installing anti-virus software and ensuring no breakdowns in productivity

Desktop Support Analyst
Sparrow Network Services, Tallahassee, FL
February 2013 – September 2014

  • Resolved clients’ issues related to desktop, laptops, and telephone system
  • Repaired and maintained printers, scanners, and fax and xerox machines
  • Replaced toner in printers and placed order for new one as required
  • Calibrated and installed new monitors at clients’ offices
  • Addressed customer issues promptly and documented service provided
  • Served as technical advisor to clients and recommended upgradation of computer systems

Education:

  • Bachelor’s Degree in Computer Science
    ABC University, Tallahassee, FL
    2012

Reference:

On request.