[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To obtain a desktop support analyst position with “Paramount Logistics,” and help clients with installing, maintaining, and troubleshooting desktops, and network and telephone systems.
Summary of Skills:
- Excellent experience of desktop support and network services
- Strong knowledge of TCP/IP networking and Active Directory concepts and administration
- Comprehensive knowledge of resolving telephone and network issues
- Excellent verbal and written communication and interpersonal skills
- Excellent troubleshooting skills and ability to work for Windows, Linux, and Mac platforms
Work Experience:
Desktop Support Analyst
Pioneer Web Solutions, Tallahassee, FL
October 2014 – Present
- Configuring, installing, troubleshooting, and maintaining computer and telephone systems
- Setting up and configuring scanners, printers, xerox and fax machines
- Prioritizing tickets and resolving issues according to urgency
- Updating and maintaining hardware and software inventory and documenting their use
- Coordinating with vendors for hardware supplies and collecting latest updates
- Installing anti-virus software and ensuring no breakdowns in productivity
Desktop Support Analyst
Sparrow Network Services, Tallahassee, FL
February 2013 – September 2014
- Resolved clients’ issues related to desktop, laptops, and telephone system
- Repaired and maintained printers, scanners, and fax and xerox machines
- Replaced toner in printers and placed order for new one as required
- Calibrated and installed new monitors at clients’ offices
- Addressed customer issues promptly and documented service provided
- Served as technical advisor to clients and recommended upgradation of computer systems
Education:
- Bachelor’s Degree in Computer Science
ABC University, Tallahassee, FL
2012
Reference:
On request.