Deskside Support Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

A desktop support technician position with a computer hardware manufacturing company to provide technical assistance to clients in person, through telephone calls, and emails for resolving computer problems.

Technical and Soft Skills:

  • Experienced in the latest operating systems, individual and corporate applications and equipment, networking, administration and post sales support
  • Well developed skills in analyzing and resolving technical errors in an effective manner within reasonable timeframe
  • Ability to concentrate in different tasks simultaneously
  • Passionate for learning and sharing knowledge and skills
  • Ability to outperform and maintain consistency in the quality of work
  • Dedicate to provide satisfactory customer service

Details of Work Experience:

Deskside Support Technician, May 2012 – Present
Sylvia Technology Services, Carson

Key work responsibilities:

  • Install systems, set up network and e-mail client, install and configure user rights for enterprise applications and train employees on use of enterprise applications
  • Maintain systems, network and provide troubleshoot service for individual and corporate clients
  • Modify hardware and system configuration to ensure compatibility for third party applications
  • Upgrade systems security and firewall settings for enhanced data protection
  • Order supplies and maintain reports on site visits to report to Customer Service Manager

Deskside Support Technician, December 2010 – April 2012
Klinghoffer Technology Services, Carson

Key work responsibilities:

  • Provided configuration, installation and maintenance service for different clients
  • Maintained database of inventory of different systems, hardware, scanners and other peripherals
  • Provided offsite troubleshooting and training to the clients
  • Ensured that all projects are completed within budget and time allotted by the clients

Details of Educational Qualifications and Certifications:

  • Master’s Degree in Information Technology Management, 2010
    Nevada University of Science and Technology

  • Bachelor’s Degree in Information Technology Management, 2008
    Nevada University of Science and Technology

References:

Dwayne Hill
Customer Service Manager
Sylvia Technology Services
251-820-5229
[email protected]

Nicholas Grant
Customer Service Manager
Klinghoffer Technology Services
251-820-4229
[email protected]

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