Dell Technical Support Resume

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Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To obtain a Dell technical support executive position and provide technical assistance to users of Dell computer, laptops and software that are specially developed to run on these electronic devices.

Technical and Soft Skills:

  • Well versed with detailed technical specifications of the existing and newly launched products of Dell including maintenance and repair guidelines for Dell hardware
  • Ability to diagnose and resolve technical errors effectively
  • Excellent knowledge of the most recent Windows operating systems and associated applications
  • Excellent skills of verbal, written and electronic communication with the colleagues and clients too
  • Outstanding analytical and organizational skills
  • Comfortable to relocate and work in rotational shifts

Details of Work Experience:

Dell Technical Support Executive, August 2012 – Present
Dell Junction, Las Vegas

Key work responsibilities:

  • Analyze, resolve and log details of technical errors occurring with the systems and hardware used by the customers
  • Send faulty machines and equipment to the warehouse and provide replacement to the customer if necessary
  • Maintain records of the equipment and systems replaced and provide details to the Research and Development team
  • Configure systems and provide installation assistance for third party applications to the customers

Dell Technical Support Executive, March 2010 – July 2012
Dell Junction, Carson

Key work responsibilities:

  • Provided troubleshooting services for dell computers and laptops and ensured that the service is executed within the standard timeframe
  • Maintained database of new and existing products, specifications, features, and price range
  • Wrote and uploaded troubleshoot assistance guide for providing customer support
  • Configured and installed Dell Enterprise Servers

Details of Educational Qualifications:

  • Certificate in CCNA and DCSE, 2010
    Adams Institute of Technical Learning

  • Master’s Degree in Computer Applications, 2009
    Nevada Technical University

  • Bachelor’s Degree in Computer Applications, 2007
    Nevada Technical University

References:

Can be furnished during interview.

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