Customer Support Manager Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

Create your new Unique Resume in less than 5 minutes with our templates. Use our Simple Resume and Cool Resume templates designed with career experts. Build a resume with a template.


Career Objective:


To work as a Customer Support Manager with “ITC Ltd.” and manage operations of the Customer Service Department and ensure excellent service to customers.

Summary of Skills:

  • Experience of handling customer service department

  • Excellent supervisory, organizational, and decision making skills

  • Strong product knowledge and ability to resolve customer issues

  • Superior communication, interpersonal, and troubleshooting skills

  • Proficient with using computer and managing time

  • Ability to multi-task and provide direction to the customer support team

Work Experience:


Customer Support Manager

Fine Products Ltd., Spartanburg, SC

October 2015 – Present

  • Assigning, coordinating, and monitoring workflow of the customer service department

  • Acting as a mediator between staff and customers and resolving customer issues

  • Ensuring company policies are implemented and no customers are dissatisfied with products and services

  • Hiring and providing training to employees and and evaluating performance

  • Keeping records of time and attendance and coordinating with the account department

  • Ensuring team is familiar with company’s business goals and working towards achieve them

Customer Support Manager

Caring Equipment Ltd., Spartanburg, SC

February 2012 – September 2015

  • Developed and maintained excellent rapport with customers and ensured their loyalty for a longer period

  • Collected feedback from customers on products and submitted them to the R&D department

  • Participated in management’s meetings and updated the customer support team on key issues

  • Troubleshot complex problems and proposed permanent solutions to the management

  • Tracked all service orders, and provided support to the sales team

  • Entered work orders in the computer system and inspected work of the staff

Education:


  • Bachelor’s Degree in Business

    ABC University, Spartanburg, SC

    2011

Reference:


On request.