Customer Support Engineer Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

I am interested in working for a web service company as a customer support engineer to provide technical support for web based products and email campaigning.

Summary of Skills:

  • Strong work experience in using web designing tools
  • Excellent analytical, troubleshooting, and communication skills
  • Ability to write scripts and prepare dynamic websites
  • Deep knowledge of web based products and web based marketing campaigning
  • Excellent understanding of social media platforms and applications
  • Strong creativity with excellent eyes for details and colors
  • Ability to research market trends and apply results in web applications

Work Experience:

Customer Support Engineer
SoftGlobe Group, Houston, TX

July 2012 – Present

  • Responsible for meeting customers, and analyzing their requirements for web products
  • Providing excellent customer services for conducting email marketing on various social media platforms
  • Conducting surveys and collecting marketing data of competitors and building strategies
  • Understanding throughly client’s business nature and planning web applications accordingly
  • Troubleshooting technical problems by fixing flaws in code or scripts
  • Servicing and installing web based products on clients’ servers
  • Identify customer needs and planning in building longtime relationships

Junior Customer Support Engineer
Venus Systems, Houston, TX
October 2010 – June 2012

  • Interacted with customers and web developers and provided technical advice
  • Identified, analyzed, and documented defects in web-based products
  • Developed and maintained database of clients and application servers
  • Prioritized and resolved technical issues considering business views
  • Worked with the sales team and initiated email marketing campaign for customers
  • Monitored performance of web applications and recommended changes as necessary
  • Maintained details of service calls records made to customers

Education:

  • Bachelor’s Degree in Information Technology
    Matrix University, Houston, TX
    2009

Reference:

On request.