Customer Support Engineer Resume

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Career Objective:


To obtain a customer support engineer position at “AutoDesk,” and provide technical assistance to clients and develop new products for faster, efficient, and reliable computer system.

Summary of Skills:

  • Strong technical knowledge of Oracale, SQL Server, and Teradata

  • Experience of relational database and Oracle EBS

  • Excellent structured analytical and communication skills

  • Superior troubleshooting and time management skills

  • Excellent team player with abilities to work under pressure

  • Proficient in prioritizing tasks and meeting deadlines

Work Experience:


Customer Support Engineer

CodeDecode Inc., Huntington, NY

October 2015 – Present

  • Providing technical support to field engineers, technicians, and system administrators

  • Troubleshooting systems, software, hardware, and networking problems

  • Resolving customer issues in a timely manner and performing documentation

  • Preparing tickets and following request by prioritizing tasks

  • Installing, maintaining, and repairing hardware at customer sites

  • Conducting preventative maintenance activities as per clients’ convenience

Customer Support Engineer

Lotus Technology, Huntington, NY

February 2012 – September 2015

  • Assisted in research and evaluation of new product features

  • Performed root cause analysis and managing the lifecycle of corrective actions

  • Coordinated with cross-functional teams and helped clients fixing technical issues

  • Responded to customer queries in a positive and timely manner

  • Secured and coordinated with additional resources and delivered efficient services

  • Tracked support calls and took actions as appropriate and met service levels

Education:

  • Bachelor’s Degree in Computer Science

    ABC University, Huntington, NY

    2011

Reference:


On request.