Customer Support Analyst Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a customer support analyst position at “Dykin Corporation,” to provide first-line and second-help helpdesk support to customers.

Summary of Skills:

  • Experience in supporting clients with business software
  • Experience in troubleshooting hardware and software problems
  • Superior customer service and communication skills
  • Professional approach and attitude in dealing with customers’ problems
  • Strong knowledge of IT support methods and techniques
  • Valid driving license and willingness to travel

Work Experience:

Customer Support Analyst
Red Sun Techno Group, Terre Haute, IN
August 2013 – Present

  • Installing, configuring, troubleshooting, and maintaining hardware and software at clients’ offices
  • Recommending purchase or high quality hardware to clients to support their networking needs
  • Developing and monitoring policies for allocating computing resources
  • Preparing schedules and covering maximum clients in a day located at a particular area
  • Providing instructions to clients over phone and via emails for solving minor problems

Customer Support Analyst
Plaza IT Services, Terre Haute, IN
March 2012 – July 2013

  • Answered incoming calls and emails from customers for hardware and software issues
  • Delivered high-quality customer service consistently to all customers
  • Identified and informed Field Engineers about complex issues
  • Replaced worn-out peripherals with new and durable ones and prepared invoices for the same
  • Assisted team members during peak hours and high call volume

Education:

  • Bachelor’s Degree in Information Technology
    ABC University, Terre Haute, IN
    2011

Reference:

On request.