Customer Service Travel Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a Customer Service Travel consultant in an organization where my customer service and people management skills will enhance the satisfaction level of the customers.

Summary of Skills:

  • Strong knowledge of international and domestic travel
  • Advance knowledge of computer reservation programs like Galileo and SABRE
  • Excellent interpersonal and leadership skills that can motivate people
  • Comprehensive oral and written communication skills in English, French and German language
  • Advance knowledge of money exchange, sales and marketing
  • Sociable with excellent customer care skills
  • Goal oriented and ability to work in a team environment
  • Good skills in conducting internet research for obtaining customer information

Educational Summary:

Bachelor’s degree in Travel and Tourism from University of California in the year 2004

Work History:

Organization: Global Travels Co Inc, California

Duration: January 2009 till date

Designation: Customer Service Travel Agent

  • Assist clients in reservations, finding travel package, charges, transfers and cancellation
  • Responsible for booking international and domestic reservations for rail tickets, air travel, hotel and car rentals
  • Handles customer queries and provides alternatives for customer travel in cases of emergency situations
  • Creates and maintains service contracts for group and individual travels
  • Updates rules, regulations and current affairs on airline, rail and buses
  • Builds new client relationship as well as maintains the existing one through effective service
  • Offers travel packages and travel products to customers

Organization: Mike travel Associates, California

Duration: May 2004 to December 2008

Designation: Customer Service Travel Agent

  • Responsible for collecting payment for accommodations and transportation from customers
  • Handles tasks like Planning, arranging, describing and selling promotional travel incentives and itinerary tour packages by various travel carriers
  • Books hotels and transportation through phone or by using computer terminal
  • Provides customer with publications and brochures that contains travel information, like local customs, and foreign country regulations
  • Provides information to customer on mode of transportation, financial considerations, travel dates, and accommodations required
  • Handles and solves customer queries if any

Hobbies:

Traveling, reading novels, listening to music and dancing

Personal Details:

    Name: Annie Smith

    Date of Birth: 29/07/1978

    Employment Status: Full time

    Relationship status: Married

Reference:

    Mr. Charlie Smith

    Customer Service Travel Head

    Travel & Tour Co Inc, California

    Cell: 123-589-3655

    Email: [email protected]