[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To work as a Customer Service Travel consultant in an organization where my customer service and people management skills will enhance the satisfaction level of the customers.
Summary of Skills:
- Strong knowledge of international and domestic travel
- Advance knowledge of computer reservation programs like Galileo and SABRE
- Excellent interpersonal and leadership skills that can motivate people
- Comprehensive oral and written communication skills in English, French and German language
- Advance knowledge of money exchange, sales and marketing
- Sociable with excellent customer care skills
- Goal oriented and ability to work in a team environment
- Good skills in conducting internet research for obtaining customer information
Educational Summary:
Bachelor’s degree in Travel and Tourism from University of California in the year 2004
Work History:
Organization: Global Travels Co Inc, California
Duration: January 2009 till date
Designation: Customer Service Travel Agent
- Assist clients in reservations, finding travel package, charges, transfers and cancellation
- Responsible for booking international and domestic reservations for rail tickets, air travel, hotel and car rentals
- Handles customer queries and provides alternatives for customer travel in cases of emergency situations
- Creates and maintains service contracts for group and individual travels
- Updates rules, regulations and current affairs on airline, rail and buses
- Builds new client relationship as well as maintains the existing one through effective service
- Offers travel packages and travel products to customers
Organization: Mike travel Associates, California
Duration: May 2004 to December 2008
Designation: Customer Service Travel Agent
- Responsible for collecting payment for accommodations and transportation from customers
- Handles tasks like Planning, arranging, describing and selling promotional travel incentives and itinerary tour packages by various travel carriers
- Books hotels and transportation through phone or by using computer terminal
- Provides customer with publications and brochures that contains travel information, like local customs, and foreign country regulations
- Provides information to customer on mode of transportation, financial considerations, travel dates, and accommodations required
- Handles and solves customer queries if any
Hobbies:
Traveling, reading novels, listening to music and dancing
Personal Details:
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Name: Annie Smith
Date of Birth: 29/07/1978
Employment Status: Full time
Relationship status: Married
Reference:
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Mr. Charlie Smith
Customer Service Travel Head
Travel & Tour Co Inc, California
Cell: 123-589-3655
Email: [email protected]