Customer Service Support Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as customer service and support representative with a manufacturing company of consumer products and resolve problems of clients.

Summary of Skills:

  • Excellent customer service and support track records
  • Holds record of achieving monthly sales quota
  • Excellent telephone, active listening, and communication skills
  • Strong presentation, computer, and organizational skills
  • Skilled in multi-tasking, tasks prioritizing, and managing time
  • Remarkable understanding of CRM systems and practices

Work Experience:

Customer Service & Support Representative
ABC Company, Longview, TX
October 2014 – Present

  • Handling incessant incoming calls and answering questions politely and succinctly
  • Calling prospective customers and converting them into sales leads
  • Informing customers on the process of operating home appliances and service terms
  • Arranging complaints orders on emergency basis and deploying technicians to solve them
  • Handling request of upgrading or replacing products efficiently
  • Adhering to company guidelines in communicating over telephone and through emails

Customer Service & Support Representative
XYZ Company, Longview, TX
February 2013 – September 2014

  • Answered inquiries on availability of products and services and their terms and conditions
  • Identified customers requirements and suggested appropriate product and service
  • Maintained and updated customer accounts on regular basis
  • Resolved technical as well as general problems related to products and services
  • Processed customer’s request for return or change of products on priority basis
  • Collected feedback and suggestion form customers on improving services

Education:

  • Bachelor’s Degree in Arts
    Longview University, Longview, TX
    2012

Reference:

On request.

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