Customer Service Specialist Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Customer focused and career driven customer service executive looking for a position as a Customer Service Specialist to utilize my skills proficiency in a renowned organization.

Professional strengths:

  • Possess five years of professional experience as Customer service specialist
  • Comprehensive written and verbal communication skills
  • Possess sound judgment with excellent problem solving skills
  • Highly organized and ability to balance multiple tasks simultaneously
  • Ability to work independently as well as part of a team
  • Good motivator with excellent customer service skills
  • Ability to solve customer queries as well as set goals and meet objectives efficiently
  • Possess exceptional administrative and organizational skills

Technical skills:

  • Excellent knowledge of Microsoft Office Suite and Internet Information Services
  • Highly proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook, Access and SAP

Educational Summary:

  • Bachelor of Arts in Economics from arts and Commerce College, State 19XX
  • Master’s degree in English Language from university of XYZ, State 19XX

Professional Experience:

SSPL CO Inc, State

20XX till date

Customer Service Specialist

  • Assigned the tasks of providing product knowledge to clients
  • Handled the responsibilities of conducting research any solving problems
  • Responsible for assisting clients on account information
  • Handled the tasks of conducting trainings and providing support to other areas as required
  • Consulted with customers to analyze business requirements and convert requirements into product and service solutions
  • Responsible for offering telephonic and desk-side help as well as delivering customer satisfaction surveys

Croma Group Co Inc, State

20XX till date

Customer Service Specialist

  • Handled the tasks of processing urgent shipments and tracking logistical flow
  • Responsible for ensuring prompt delivery of products and services to the customers
  • Assigned the responsibilities of ordering office supplies, tracking equipment and coordinating group calendars
  • Handled the tasks of providing crucial administrative support in a confidential nature
  • Responsible for preparing reports, managing records and follow-up of customers
  • Performed other tasks as delegated

Areas of Interest:

  • To conduct a variety of stocking, sales and accounting duties to ensure excellent customer satisfaction
  • To meet the goals of the organization as well as customer satisfaction
  • To contribute my skills in solving and recommending suggestions on complex customer problems

Personal Details:

  • Name: Hennery Lawrence
  • Date of Birth: XX/XX/19XX
  • Employment Status: Full time
  • Relationship status: Married

Reference:

  • Mr. Charlie Smith
  • Senior Customer Service Executive
  • Lopez Associates Co Inc, State
  • Cell: 123-589-3655
  • Email: [email protected]
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