Customer Service Sales Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Seeking for the challenging position in the customer service sales field.

Summary of Qualifications:

  • Presents personal professional image
  • Demonstrated planning and organizational skills
  • Established verbal and written communication skills
  • Proven business math skills
  • Proven aptitude and skills to excel in a results-driven and customer-focused environment
  • Demonstrated basic computer skills

Experience:

FedEx Kinko’s, Providence, RI

Customer Service Sales Specialists

Customer Service/Retention Activities (Concerned with Customer Call Backs)

  • Finding out new customers with the help of available resources
  • Regularly update and maintains customer data base
  • Outreach selling to the local market
  • Phone call follow-ups and post sales activities from OTP call back report
  • Customer retention / recovery activities

Local Center Activities and Product Promotion

  • Bidding database maintenance
  • Bid follow-up and job bidding for the cluster
  • Takes complex job orders
  • Consultative selling (to include up-selling)
  • Responsible for driving product revenue (e.g., Color and B&W Copy, Direct Mail, promotional and Holiday)

In-Center Marketing

  • When applicable, implemented guerilla marketing techniques for national programs and local marketing programs for center/cluster.
  • Customer follow-up for national product initiatives
  • Customer mailings and follow-up
  • Ensure centers within clusters execute on merchandising standards

Compact Car/Customer Blitz Support

  • Takes part in local area customer sales blitzes
  • Takes part in sales blitzes for new compact car openings

Education:

Brown University, Providence, RI

High School Diploma

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