[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
Seeking for the challenging position in the customer service sales field.
Summary of Qualifications:
- Presents personal professional image
- Demonstrated planning and organizational skills
- Established verbal and written communication skills
- Proven business math skills
- Proven aptitude and skills to excel in a results-driven and customer-focused environment
- Demonstrated basic computer skills
Experience:
FedEx Kinko’s, Providence, RI
Customer Service Sales Specialists
Customer Service/Retention Activities (Concerned with Customer Call Backs)
- Finding out new customers with the help of available resources
- Regularly update and maintains customer data base
- Outreach selling to the local market
- Phone call follow-ups and post sales activities from OTP call back report
- Customer retention / recovery activities
Local Center Activities and Product Promotion
- Bidding database maintenance
- Bid follow-up and job bidding for the cluster
- Takes complex job orders
- Consultative selling (to include up-selling)
- Responsible for driving product revenue (e.g., Color and B&W Copy, Direct Mail, promotional and Holiday)
In-Center Marketing
- When applicable, implemented guerilla marketing techniques for national programs and local marketing programs for center/cluster.
- Customer follow-up for national product initiatives
- Customer mailings and follow-up
- Ensure centers within clusters execute on merchandising standards
Compact Car/Customer Blitz Support
- Takes part in local area customer sales blitzes
- Takes part in sales blitzes for new compact car openings
Education:
Brown University, Providence, RI
High School Diploma