Customer Service Engineer Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

A candidate with knowledge about instrumentation system principles, installation of data analysis software, good MS office operation skills and strong communication abilities, seeks a challenging role as a customer service engineer in a reputable organization.

Skills & Abilities:

  • Familiar with the instrument operating system principles, installation and commissioning guidelines and data analysis software
  • Comprehensive knowledge of the technical principles and guidelines of repairing mechanical instruments
  • In-depth knowledge of handling mechanical product and has the ability to grasp product feature and benefits
  • Posses strong troubleshooting and analytical skills with sound knowledge of technical interpretation
  • Ability to build strong customer relationship with outstanding management skills
  • Familiar with Windows desktop operating systems like MS office and the Internet

Work Experience:

Organization: GBL Automation Inc, Ohio
Duration: September 2012 till date
Designation: Customer Service Engineer

  • Responsible for handling and providing complete support to customers in issue resolution and risk management during product installation and commissioning
  • Handle the task of providing end to end technical solutions by coordinating with development and technical staff
  • Perform responsibilities of providing first-line product support as well as provide solutions in malfunctioning equipment
  • Responsible for designing products and in solving maintenance issues
  • Handle the task of installing, commissioning, restoring and modifying equipment
  • Perform responsibilities of generating effective solutions for handling complex problems

Organization: Amec Automobiles, Ohio
Duration: July 2009 to August 2012
Designation: Junior Customer Service Engineer

  • Handle responsibilities of determining, troubleshooting and resolving technical issues at customer site
  • Responsible for testing whether the product meets the functional specifications and provide recommendations if required
  • Played an active role as technical representatives by explaining product features in annual product fair
  • Handle responsibilities of providing support in installing and commissioning products
  • Perform the task of preparing technical manuals and validation of documents
  • Responsible for generating on-site installation drawings in case of modifications
  • Handle the task of assisting senior level engineers in performing technical analysis of product and modifications
  • Develop techniques to enhance the product as per customer requirements
  • Perform responsibilities of handling any technical queries and meeting aggressive deadlines

Educational Summary:

  • Achieved Bachelor of Science in Instrumentation Engineering
    University of Ohio in the year 2009

Reference:

Will be pleased to provide upon request.