Customer Service Director Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

A customer service director position to help the company in planning and designing effective customer service strategies in order to sustain customers for a longer time.

Summary of Skills:

  • Loads of experience in hiring and training potential candidates for customer service

  • Excellent market analysis and report drafting skills

  • Ability to plan and implement policies and procedures for customer service department

  • Excellent planning and coordinating skills

  • Comfortable working with computers and in a team environment

  • Proven ability to build positive relations with customers

  • Expert in overseeing company’s policies and activities of customer service department

Work Experience:

Customer Service Director

Flexi Electronics Ltd., Clarkston, MI

2012 – present

  • Develop and implement techniques for improving functions of customer service department

  • Monitor programs and perform survey on customer satisfaction

  • Prepare charts and graphs on monthly sales achievements and new accounts

  • Set performance standards and service goals for the department

  • Responsible for recruiting, hiring, and training a new staff and developing customer service managers

  • Plan and schedule training programs for staff

  • Assist customer service managers and representatives in handling irate customers

  • Evaluate performance of staff and talk to them individually and offer motivation

  • Review reports and suggest efficiency enhancements

  • Analyze and improve process of the department

Customer Service Director

XYZ Company, Clarkston, MI

2009 – 2012

  • Developed incentive programs to ensure customer loyalty

  • Coordinated with the logistic department to ensure availability of stock in the market

  • Developed procedures in handling customer complaints and correspondence

  • Built strategies in improving the quality of customer service

  • Ensured customer grievances are solved in a timely manner

  • Monitored call center operations

  • Worked with the sales and marketing team for sustaining customers and increasing revenue

  • Discussed and resolved customer concerns by scheduling meetings with the internal teams

Education:

Bachelor’s Degree in Business Management

Loyala Business School, Clarkston, MI

2008

References:

Available upon request.