Customer Service Analyst Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a customer service analyst with a growing finance company and contribute in making the operations of the customer service department as the best section of the company.

Summary of Skills:

  • Excellent knowledge of the working culture and procedures of finance companies
  • Familiarity with the terminology of finance and related services
  • Experienced in handling and improving the operation of customer service department
  • Ability to meet and interview customers and implement appropriate suggestions from them
  • Excellent communication, interpersonal, and listening skills
  • Ability to maintain records of customers and solve multiple problems at one go

Work Experience:

Customer Service Analyst
Galore Finance, Pennsauken, NJ
August 2013 – Present

  • Handling customers request for finance and management reporting
  • Planning and implementing process improvement strategies for the customer service department
  • Identifying the core aspects of providing and maintaining outstanding customer service
  • Analyzing conflicting demands from customers and using diplomatic judgment in rejecting them
  • Assigning and ensuring the assigned jobs are completed in time
  • Solving escalated problems and maintaining customer relationships

Customer Service Analyst
Magnum Finance, Pennsauken, NJ
February 2012 – July 2013

  • Coordinated client meetings and handled documentation tasks
  • Prepared and delivered reports, proposals, and presentations to clients
  • Coordinated with vendors for office supplies
  • Performed data entry and CRM database maintenance
  • Provided training to the staff on selling new finance products
  • Assisted the sales team in growing numbers of customers

Education:

  • Bachelor’s Degree in Finance
    Loyal University, Pennsauken, NJ
    2011

Reference:

On request.