Customer Service Agent Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Seeking a customer service agent position with “Citi Brand,” to help improve sales and customer satisfaction by providing friendly, courteous, and fast services to customers.

Summary of Skills:

  • Experience of handling customer service department of automotive units

  • Excellent communication, persuasion, and problem-solving skills

  • Expert working in fast-paced and team-based environment

  • Proficient working with computer and interdisciplinary team

  • Excellent track record of generating sales and resolving issues

  • Strong knowledge of business development policies and company representation

Work Experience:


Customer Service Agent

Fair Automotive, Decatur, IL

October 2014 – Present

  • Greeting customers, directing them to the waiting area, and assigning a representative to attend them based on their needs

  • Contacting service advisors and noting down customers’ purpose of visit

  • Communicating with the auto maintenance and repair department for vehicle pick up and deliveries

  • Preparing new customer account and feeding vehicle and personal information in the system

  • Assisting and directed the house-keeping staff in keeping the waiting area and service department clean

  • Scheduling auto services and brining vehicles to the pick up lane for customers after work is completed

Customer Service Agent

Crown Auto Dealer, Decatur, IL

February 2013 – September 2014

  • Provided quality customer service to new and old customers

  • Served as a mediator between the service department and customers

  • Handled and resolved customer issues at my end without any delay

  • Documented customer contacts, responses, and actions in the system

  • Delivered information to customers about new auto accessories

  • Followed up with customers with auto insurance policy renewal

Education:


  • Bachelor’s Degree in Arts

    ABC University, Decatur, IL

    2012

Reference:

On request.

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