Customer Service Advisor Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Aiming for a customer service advisor position at “Dale Electronics,” to handle customers complaints, questions, and concerns in a satisfactory manner.

Summary of Skills:

  • Outstanding people skills and knowledge of electronics products
  • Superior written and verbal communication skills
  • Skilled in handling customers’ concerns and questions
  • Ability to lift, push, and move 50 pounds of weight
  • Energetic, self-motivate, and customer focused individual
  • Creative in adapting approach as per customer’s personality

Work Experience:

Customer Service Advisor
Zebra Electronic Showroom, Wantagh, NY
November 2014 – Present

  • Greeting and listening to customers questions and providing solutions to their concerns
  • Handling phone calls, emails, and walk-in customers in a professional manner
  • Demonstrating features and usage of electronics items to customers
  • Suggesting customers to buy products as per their budget and requirements
  • Explaining warranty terms and conditions to customers and maintenance service procedures
  • Resolving customer complaints to their satisfaction and ensuring continued loyalty to the showroom

Customer Service Advisor
Zen Communications Services, Wantagh, NY
June 2013 – October 2014


  • Provided excellent customer service experience by holding to the company’s policies
  • Assigned technicians for installing and maintenance of sold products at clients’ homes and offices
  • Maintained a spreadsheet on customer information, product sold, and maintenance due
  • Coordinated with banks and financial institutions for offering purchase of products on loans
  • Replaced malfunctioning parts of electronic items and issued credit note on new purchases
  • Collected, noted, and sent non-functioning or damaged products to the company and adjusted the amount in next purchase

Education:

  • Bachelor’s Degree in Marketing
    Wantagh University, Wantagh, NY
    2012

Reference:

On request.