[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
Aiming for a customer service advisor position at “Dale Electronics,” to handle customers complaints, questions, and concerns in a satisfactory manner.
Summary of Skills:
- Outstanding people skills and knowledge of electronics products
- Superior written and verbal communication skills
- Skilled in handling customers’ concerns and questions
- Ability to lift, push, and move 50 pounds of weight
- Energetic, self-motivate, and customer focused individual
- Creative in adapting approach as per customer’s personality
Work Experience:
Customer Service Advisor
Zebra Electronic Showroom, Wantagh, NY
November 2014 – Present
- Greeting and listening to customers questions and providing solutions to their concerns
- Handling phone calls, emails, and walk-in customers in a professional manner
- Demonstrating features and usage of electronics items to customers
- Suggesting customers to buy products as per their budget and requirements
- Explaining warranty terms and conditions to customers and maintenance service procedures
- Resolving customer complaints to their satisfaction and ensuring continued loyalty to the showroom
Customer Service Advisor
Zen Communications Services, Wantagh, NY
June 2013 – October 2014
- Provided excellent customer service experience by holding to the company’s policies
- Assigned technicians for installing and maintenance of sold products at clients’ homes and offices
- Maintained a spreadsheet on customer information, product sold, and maintenance due
- Coordinated with banks and financial institutions for offering purchase of products on loans
- Replaced malfunctioning parts of electronic items and issued credit note on new purchases
- Collected, noted, and sent non-functioning or damaged products to the company and adjusted the amount in next purchase
Education:
-
Bachelor’s Degree in Marketing
Wantagh University, Wantagh, NY
2012
Reference:
On request.