[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To work as a customer service administrator with a consumer goods manufacturing company and handle administration of customer service, built trust for the company, and ensure satisfaction of customers.
Summary of Skills:
- Excellent customer service and sales experience
- Skilled in conversing with customers in verbal and written English language
- Professional attitude in following protocol and guidelines of the company
- Excellent product knowledge with abilities to resolve issues
- Skilled in working in a team environment and motivating customer service executives
- Outstanding mathematical, reasoning, and computer skills
Work Experience:
Customer Service Administrator
GRT Solutions, Fredericktown, OH
October 2014 – Present
- Entering orders of customers in electronic order management system and following up processing
- Informing customers through emails about the dispatch of consignment and how to track them with using the web portal and docket number
- Scheduling daily tasks to on-field sales representative and preparing reports
- Entering and posting details of merchandise received from suppliers
- Ensuring purchase orders, invoices, and dispatch papers are matching and according to the consignment
- Preparing and distributing outgoing mail and managing credit account
Customer Service Administrator
ABC Company, Fredericktown, OH
February 2013 – September 2014
- Answered incoming calls and emails and provided brief answers to customers’ requests
- Ensured customers are provided with quality and prompt service and there are no or minimal issues
- Drafted customers reports for internal use and maintained various logs on a daily basis
- Ordered and maintained records of office supplies and daily production
- Prepared purchase orders, recorded payment, and followed up with overdue accounts
- Visited customers in person and collected overdue payments
Education:
-
Bachelor’s Degree in Marketing
ABC University, Fredericktown, OH
2012
Reference:
On request.