Customer Service Administrator Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a customer service administrator with a consumer goods manufacturing company and handle administration of customer service, built trust for the company, and ensure satisfaction of customers.

Summary of Skills:

  • Excellent customer service and sales experience
  • Skilled in conversing with customers in verbal and written English language
  • Professional attitude in following protocol and guidelines of the company
  • Excellent product knowledge with abilities to resolve issues
  • Skilled in working in a team environment and motivating customer service executives
  • Outstanding mathematical, reasoning, and computer skills

Work Experience:

Customer Service Administrator
GRT Solutions, Fredericktown, OH
October 2014 – Present

  • Entering orders of customers in electronic order management system and following up processing
  • Informing customers through emails about the dispatch of consignment and how to track them with using the web portal and docket number
  • Scheduling daily tasks to on-field sales representative and preparing reports
  • Entering and posting details of merchandise received from suppliers
  • Ensuring purchase orders, invoices, and dispatch papers are matching and according to the consignment
  • Preparing and distributing outgoing mail and managing credit account

Customer Service Administrator
ABC Company, Fredericktown, OH
February 2013 – September 2014

  • Answered incoming calls and emails and provided brief answers to customers’ requests
  • Ensured customers are provided with quality and prompt service and there are no or minimal issues
  • Drafted customers reports for internal use and maintained various logs on a daily basis
  • Ordered and maintained records of office supplies and daily production
  • Prepared purchase orders, recorded payment, and followed up with overdue accounts
  • Visited customers in person and collected overdue payments

Education:

  • Bachelor’s Degree in Marketing
    ABC University, Fredericktown, OH
    2012

Reference:

On request.