Customer Relationship Specialist Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a customer relations specialist position in a healthcare setting where I can apply my analytical skills and business philosophy in targeting and improving business market.

Summary of Skills:

  • Excellent knowledge of insurance benefits, and medical terminology
  • Critical thinker with extraordinary analytical skills
  • Ability to build strategies to reach target market
  • Outstanding communication and interpersonal skills
  • Skilled in establish trust between customers and the company
  • Deep urge to serve the customers
  • Sincere, hard-working with empathy
  • Excellent PC and data-entry skills

Work Experience:

Customer Relationship Specialist
Nimbus Health Corporation, Boca Raton, Florida
July 2012 – Present

  • Respond to customer calls in a polite, and professional manner
  • Ensure decent etiquette and timeliness of response
  • Collect all documents and other information required to enter patients details into the computer
  • Review and correct changes in the data
  • Interact with sales team and project managers regularly
  • Examine insurance claims form and attach necessary papers
  • Plan, direct, and coordinate activities of front-office team
  • Investigate, evaluate, and settle complaints and claims of customers

Senior Customer Relationship Executive
Verdus Inc., Boca Raton, Florida
July 2010 – June 2012

  • Made follow-up and thank you calls to customers
  • Addressed high-volume of incoming calls
  • Used proactive sales approach while interacting with customers
  • Established new accounts and reviewed the accuracy of customer data
  • Developed trust between customers and the company
  • Resolved customer issues promptly and professionally
  • Coordinated calls, meetings, and other correspondence between customers and management
  • Assisted in development of sales and marketing initiatives

Education:

  • Bachelor’s Degree in Business Administration
    ABC University, Boca Raton, Florida
    2009

References:

On request.

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