Customer Care Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

A customer care officer position with an organization that can provide me with opportunities to explore my communication and interpersonal skills to promote sales and raise revenue.

Summary of Skills:

  • Experienced and enthusiastic customer care professional

  • Deep understanding about the working culture of corporate sector

  • Strong decision making and analytical skills

  • Excellent knowledge of technical support issues

  • Excellent communication and interpersonal skills

  • Computer literate with excellent typing speed

  • Possesses decent telephonic etiquettes and high promises to lead a team

Work Experience:

Customer Care Officer

Verizon Wireless Inc., Elmsford, NY

2012 – present

  • Handle customers’ queries, complaints and requests

  • Provide best possible service to customers

  • Liaise with the sales teams and other departments to resolve issues

  • Provide correct and timely information to customers on products and services

  • Request feedback from customers to check efficiency of products

  • Process and direct customers’ request to the concerned department

  • Provide inputs in improving internal processes

  • Report to the manager if customers are behaving indecently over the phone

  • Suggest or recommend best scheme to customers after identifying their needs

Customer Care Officer

Cosmic Technologies, Elmsford, NY

2010 – 2012

  • Handled customers’ complaints personally and over the phone

  • Coordinated with the sales department to ensure relationship with customers are not affected

  • Collected and submitted customer feedback to the production and sales department

  • Followed up with the maintenance team in resolving customer issues

  • Explained product’s features and schemes to customers and motivated them for purchase

  • Coordinated with the accounts department to solve billing issues

Education:

Bachelor’s Degree in Arts

City College, Elmsford, NY

2009

References:

Available upon request.