Customer Care Officer Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To get a position as a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization.

Professional strengths:

  • Possess seven years of experience in customer service
  • In-depth knowledge of basic operating systems
  • Flexible, attention to detail and ability to learn quickly
  • Possess excellent listening and responding skills
  • Ability to handle multiple tasks and solve customer queries efficiently
  • Possess good sales and customer service skills
  • Excellent administrative and organizational skills
  • Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues
  • Highly initiative to manage a busy workload without close supervision
  • Ability to build and maintain good relationship with customer

Educational Summary and Certifications:

  • Bachelor’s degree in English from Daffodils Arts College in the year 19XX
  • Master’s degree in English Language from university of XYZ in the year 19XX
  • Certification course in Communication skills from soft skills training center in the year 19XX

Professional Experience:

ABC Business Center Inc, State

20XX till date

Customer Care Officer

  • Responsible for dealing with customer relevant queries, complaints and request for information on products and services
  • Assigned the tasks of recording all communications between various parties
  • Handled the tasks of drafting documents as requested by Customer Care Manager
  • Prepared daily, weekly and monthly statistical reports
  • Responsible for generating ideas on ways to resolve problems and serve customers in a better way
  • Confirmed customer understanding of the solution and provided extra customer education as required

Techno Global Center Co Inc, State

20XX till date

Customer Care Officer

  • Assigned the tasks of processing customer orders as well as provides details about the products and services to customers
  • Handled the responsibilities of designing activities to improve business performance and customer satisfaction
  • Conducted needs-based selling by using non-scripted probing techniques to find customer requirements
  • Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests
  • Handled the tasks of preparing customer correspondence and updating customer files
  • Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization

Areas of Interest:

  • To apply my comprehensive customer service skills to meet the goals and objectives of the organization
  • To increase the sales and service of the organization by applying my excellent negotiation and customer service skills

Personal Details:

  • Name: Anny Smith
  • Date of Birth: XX/XX/19XX
  • Employment Status: Full time
  • Relationship status: Married

Reference:

  • Mr. Charlie Smith
  • Senior Customer Care Officer
  • Lopez Associates Co Inc, State
  • Cell: 123-589-3655
  • Email: [email protected]
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