Customer Care Executive Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To gain the position of a Customer Care Executive wherein my customer service skills will make a notable contribution towards the growth of the organization.

Professional strengths:

  • Outstanding communication and interpersonal skills
  • Excellent time management and organizational skills
  • Persuasive, emphatic with good problem solving skills
  • Good knowledge of Microsoft Outlook, excel and Internet Explorer
  • Ability to deal with external and internal customer support in a professional manner
  • Quick learner, detail oriented and ability to adapt to new processes in limited time frame
  • Multi tasking skills and ability to work under pressure

Educational Qualifications:

Bachelor’s of Arts in English from Institute of Advance Studies in English, California in the year 2002

Professional Experience:

Organization: Global Business Centre, California

Duration: March 2008 till date

Designation: Customer Care Executive

  • Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc
  • Prepares daily reports on the daily activities of Customer Care team
  • Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner
  • Develops as well as maintains the relationship with external parties
  • Responsible for proper scrutiny and recording of the complaints received from customers
  • Conducts research and complies answers for informational request from external customers

Organization: Home Group Co Inc, California

Duration: January 2003 to December 2007

Designation: Customer Care Executive

  • Responsible for attending walk-in clients & enthusiastically present them the range of Kitchen solutions at the showroom
  • Coordinates with Technical support team and Designers in handling issues
  • Provides customer support and handles the queries of clients
  • Make soft calls and fix appointments in coordination of sales and marketing team for prospective customer to visit showroom
  • Follow-up and track on customer enquiries
  • Maintains record of all enquiries & related details in Computer Systems
  • Provides all Back-office support tasks like sending and receiving mails

Areas of Interest:

  • To exceed the expectations of the organization and achieve customer satisfaction
  • To contribute my customer service skills in solving complex customer problems

Reference:

    Mr. Charlie Smith

    Customer Care Executive Manager

    Lopez Associates Co Inc, California

    Cell: 123-589-3655

    Email: [email protected]