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Career Objective:
Looking for a customer care consultant position in a reputed e-commerce company to use my sales skills in retaining existing and developing new customers and maintaining business relationships for a longer time.
Summary of Skills:
- Strong sales experience of a retail environment
- Superb computer, communication, and interpersonal skills
- Ability to manage time and tasks efficiently
- Outstanding organizational and problem solving skills
- Sound telephone manners and knowledge of diverse products
- Matured and professional in maintaining confidential matters and customer’s privacy
Work Experience:
Customer Care Consultant
APPS Business Processing Outsourcing, Dallas, TX
October 2013 – Present
- Processing customers orders and handling calls for inquiries, payment refund, product information, etc.
- Recording special requests from customers and referring them to seniors
- Maintaining detail records of calls from customers and calls made to customers
- Handling abusive customers in a diplomatic manner and holding nerves and calm
- Selling company products on phone by providing detail information on features, specification, and usage
- Assisting in developing and implementing policies and procedures for handling customer complaints
Customer Care Consultant
ABC Food Products, Dallas, TX
March 2012 – September 2013
- Handled several complaints from customers on a daily basis
- Processed orders, collected returned goods, and arranged for refunds to customers
- Worked with a customized software and tracked customers inquiries, complaints, and orders placed
- Re-confirmed details of customers address, phone number, etc. for dispatching goods
- Coordinated with courier service agencies and ensured prompt delivery
- Accepted online payments done on website and also offered option of cash on delivery
Education:
- High School Diploma
Angel’s High School, Dallas, TX
2011
Reference:
On request.
