Customer Care Consultant Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a customer care consultant position in a reputed e-commerce company to use my sales skills in retaining existing and developing new customers and maintaining business relationships for a longer time.

Summary of Skills:

  • Strong sales experience of a retail environment
  • Superb computer, communication, and interpersonal skills
  • Ability to manage time and tasks efficiently
  • Outstanding organizational and problem solving skills
  • Sound telephone manners and knowledge of diverse products
  • Matured and professional in maintaining confidential matters and customer’s privacy

Work Experience:

Customer Care Consultant
APPS Business Processing Outsourcing, Dallas, TX
October 2013 – Present

  • Processing customers orders and handling calls for inquiries, payment refund, product information, etc.
  • Recording special requests from customers and referring them to seniors
  • Maintaining detail records of calls from customers and calls made to customers
  • Handling abusive customers in a diplomatic manner and holding nerves and calm
  • Selling company products on phone by providing detail information on features, specification, and usage
  • Assisting in developing and implementing policies and procedures for handling customer complaints

Customer Care Consultant
ABC Food Products, Dallas, TX
March 2012 – September 2013

  • Handled several complaints from customers on a daily basis
  • Processed orders, collected returned goods, and arranged for refunds to customers
  • Worked with a customized software and tracked customers inquiries, complaints, and orders placed
  • Re-confirmed details of customers address, phone number, etc. for dispatching goods
  • Coordinated with courier service agencies and ensured prompt delivery
  • Accepted online payments done on website and also offered option of cash on delivery

Education:

  • High School Diploma
    Angel’s High School, Dallas, TX
    2011

Reference:

On request.