Customer Care Associate Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Desire to work as a customer care associate with “Alert Corporation,” and help customers in understanding the features, usage, warranty, and servicing terms and conditions of sold products.

Summary of Skills:

  • Experience of serving customers of manufacturing units
  • Strong knowledge of varieties of products and customer serving processes
  • Familiarity with the basic accounting methods and techniques
  • Ability to work with MS Office suite and business software applications
  • Excellent telephonic etiquette with outstanding communication skills
  • Possess exceptional organizational and problem-solving skills

Work Experience:

Customer Care Associate
Digilite Group, Blacksburg, VA
June 2013 – Present

  • Answering main customer care phone line in a cordial and professional manner
  • Responding to customer support requests submitted through online support system
  • Assisting customers with the purchase of products over the phone and through online portal
  • Providing information of products and services to prospective customers
  • Preparing and maintaining records of customer inquiries through the admin client
  • Managing customers account and purchase information in the database

Junior Customer Care Associate
Wood Inc., Blacksburg, VA
February 2012 – May 2013

  • Handled responsibilities of greeting customers in person and over the telephone
  • Performed the tasks of preparing a variety of forms as well as prepare account reports and summaries
  • Posted and update payments details of respective accounts
  • Handled responsibilities of preparing a variety of correspondence and various administrative and clerical duties
  • Identified client requirements and passed it to appropriate department
  • Performed the tasks of setting up and maintaining various records, files and registers

Education:

  • Bachelor’s Degree in Business
    Blacksburg University, Blacksburg, VA
    2011

Reference:

On request.