[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
Looking for a customer associate position with a manufacturing company to utilize my 5 years of experience in selling consumer durables and helping the organization grow its client database and revenue.
Summary of Skills:
- Experience in demonstrating and selling consumer products to customers
- Skilled in handling business operations and providing solutions to customers inquiries
- Sound knowledge of household consumer products
- Possess sound customer service skills and ability to provide high levels of customer satisfaction
- Ability to communicate clearly and concisely, both in oral and in written
- Skilled in working independently as well as in a team environment
- Possess good voice quality and telephone mannerism
Work Experience:
Junior Customer Associate
Ellics Company, Pontotoc, MS
September 2013 – Present
- Interacting with customers and responding to inquiries through telephone, e-mail and personal contact
- Performing research on customer requests, processing approved payments, communicating professionally in written format, and maintaining daily log tracking sheets
- Handling responsibilities of serving as a liaison between various department of the company and customers
- Processing high volume of consumer inquiries related to products and services of the organization
- Updating customer information as well as ensure accurate entry of customer contact information
Customer Associate
Mac Group Association, Pontotoc, MS
March 2012 – August 2013
- Received inbound calls on issues of products and services from customers
- Identified customer requirements and provide quick and long-term solutions
- Communicated with customers on service concerns and billing concerns via emails and phone calls
- Maintained call logs as well as customer service reports on a daily basis
- Discussed with customers and resolved billing issues and service concerns
Education:
- High School Diploma
St. Peter School, Pontotoc, MS
2011
Reference:
On request.