Customer Associate Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a customer associate position with a manufacturing company to utilize my 5 years of experience in selling consumer durables and helping the organization grow its client database and revenue.

Summary of Skills:

  • Experience in demonstrating and selling consumer products to customers
  • Skilled in handling business operations and providing solutions to customers inquiries
  • Sound knowledge of household consumer products
  • Possess sound customer service skills and ability to provide high levels of customer satisfaction
  • Ability to communicate clearly and concisely, both in oral and in written
  • Skilled in working independently as well as in a team environment
  • Possess good voice quality and telephone mannerism

Work Experience:

Junior Customer Associate
Ellics Company, Pontotoc, MS
September 2013 – Present

  • Interacting with customers and responding to inquiries through telephone, e-mail and personal contact
  • Performing research on customer requests, processing approved payments, communicating professionally in written format, and maintaining daily log tracking sheets
  • Handling responsibilities of serving as a liaison between various department of the company and customers
  • Processing high volume of consumer inquiries related to products and services of the organization
  • Updating customer information as well as ensure accurate entry of customer contact information

Customer Associate
Mac Group Association, Pontotoc, MS
March 2012 – August 2013

  • Received inbound calls on issues of products and services from customers
  • Identified customer requirements and provide quick and long-term solutions
  • Communicated with customers on service concerns and billing concerns via emails and phone calls
  • Maintained call logs as well as customer service reports on a daily basis
  • Discussed with customers and resolved billing issues and service concerns

Education:

  • High School Diploma
    St. Peter School, Pontotoc, MS
    2011

Reference:

On request.