CRM Consultant Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a CRM Consultant position with “JetPay Corporation,” and help the company in managing customer relations and expanding customer satisfaction through.

Summary of Skills:

  • Strong knowledge of CRM principles, techniques, and implementation
  • Excellent business analysis, sales, and computer skills
  • Skilled in handling multiple tasks and enhancing customer service processes
  • Excellent consulting experience and problem solving skills
  • Ability to identify loopholes in customer service and provide suggestions

Work Experience:

CRM Consultant
ABC Company, Tampa, FL
October 2014 – Present

  • Analyzing all escalated customer issues and resolving them with a reasonable timeframe
  • Ensuring customer satisfaction by implementing CRM solution
  • Maintaining customer portfolios and data integrity
  • Identifying business opportunities and suggesting sales and marketing team ways to tap into the business potential
  • Maintaining confidential documents and records of the company
  • Dealing and solving issues, concerns, and complaints of customers

CRM Consultant
Pinnacle Marketing Solutions, Inc., Tampa, FL
February 2013 – September 2014

  • Developed CRM technologies and help clients market their products effectively and communicate with all customers
  • Assisted the CRM teams on using the CRM systems effectively and up to its maximum potential
  • Maintained a good rapport between clients, and organizational heads and coordinated each other’s activities proficiently
  • Identified deviations in implementing the set CRM plans and helped them correct the mistakes
  • Prepared progress evaluation reports every week and presented an overview about the project’s proceedings
  • Managed CRM systems throughout the project lifecycle and ensured the project advanced as per the determined standards

Education:

  • Bachelor’s Degree in Marketing
    ABC University, Tampa, FL
    2012

Reference:

On request.