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Career Objective:
Looking for a CRM Consultant position with “JetPay Corporation,” and help the company in managing customer relations and expanding customer satisfaction through.
Summary of Skills:
- Strong knowledge of CRM principles, techniques, and implementation
- Excellent business analysis, sales, and computer skills
- Skilled in handling multiple tasks and enhancing customer service processes
- Excellent consulting experience and problem solving skills
- Ability to identify loopholes in customer service and provide suggestions
Work Experience:
CRM Consultant
ABC Company, Tampa, FL
October 2014 – Present
- Analyzing all escalated customer issues and resolving them with a reasonable timeframe
- Ensuring customer satisfaction by implementing CRM solution
- Maintaining customer portfolios and data integrity
- Identifying business opportunities and suggesting sales and marketing team ways to tap into the business potential
- Maintaining confidential documents and records of the company
- Dealing and solving issues, concerns, and complaints of customers
CRM Consultant
Pinnacle Marketing Solutions, Inc., Tampa, FL
February 2013 – September 2014
- Developed CRM technologies and help clients market their products effectively and communicate with all customers
- Assisted the CRM teams on using the CRM systems effectively and up to its maximum potential
- Maintained a good rapport between clients, and organizational heads and coordinated each other’s activities proficiently
- Identified deviations in implementing the set CRM plans and helped them correct the mistakes
- Prepared progress evaluation reports every week and presented an overview about the project’s proceedings
- Managed CRM systems throughout the project lifecycle and ensured the project advanced as per the determined standards
Education:
- Bachelor’s Degree in Marketing
ABC University, Tampa, FL
2012
Reference:
On request.