[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To get a CRM Business Analyst position at a reputed and large departmental store retail chain and help the store in reaching operational and financial goals by reviewing and making effective changes in policies and procedures.
Summary of Skills:
- Strong business analysis experience in retail store environment
- Experience in working with CRM business software
- Excellent IT, customer service, and communication skills
- Ability to develop and sustain business relationships with clients
- Ability to reduce the communication gap between customers and management
- Skilled in identifying business requirements and processing business documents
Work Experience:
CRM Business Analyst
Star Departmental Store, Portland, OR
November 2013 – Present
- Developing marketing strategies and conducting marketing campaigns for growing customers database
- Reviewing weekly and monthly purchase trends and controlling inventory
- Entering sales, purchase, and other data into the CRM system
- Preparing business proposals and convincing investors for investments
- Coordinating between sales, IT, logistics team, and customers
- Providing business and technical support to the management
CRM Business Analyst
Arrow Store, Portland, OR
March 2012 – October 2013
- Managed and analyzed sales records, purchase orders, and customer data
- Conducted several campaigns and analyzed the success rate for business
- Monitored customers’ behavior and product preferences and used in inventory
- Drafted attractive offers for festive seasons and increased footfalls for the store
- Trained sales and support team in improving customer service
- Implemented and coordinated changes with all the departments
Education:
- Bachelor’s Degree in Business Administration
ABC University, Portland, OR
2010
-
Diploma In Database Management
ABC University, Portland, OR
2011
Reference:
On request.