CRM Business Analyst Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To get a CRM Business Analyst position at a reputed and large departmental store retail chain and help the store in reaching operational and financial goals by reviewing and making effective changes in policies and procedures.

Summary of Skills:

  • Strong business analysis experience in retail store environment
  • Experience in working with CRM business software
  • Excellent IT, customer service, and communication skills
  • Ability to develop and sustain business relationships with clients
  • Ability to reduce the communication gap between customers and management
  • Skilled in identifying business requirements and processing business documents

Work Experience:

CRM Business Analyst
Star Departmental Store, Portland, OR
November 2013 – Present

  • Developing marketing strategies and conducting marketing campaigns for growing customers database
  • Reviewing weekly and monthly purchase trends and controlling inventory
  • Entering sales, purchase, and other data into the CRM system
  • Preparing business proposals and convincing investors for investments
  • Coordinating between sales, IT, logistics team, and customers
  • Providing business and technical support to the management

CRM Business Analyst
Arrow Store, Portland, OR
March 2012 – October 2013

  • Managed and analyzed sales records, purchase orders, and customer data
  • Conducted several campaigns and analyzed the success rate for business
  • Monitored customers’ behavior and product preferences and used in inventory
  • Drafted attractive offers for festive seasons and increased footfalls for the store
  • Trained sales and support team in improving customer service
  • Implemented and coordinated changes with all the departments


  • Bachelor’s Degree in Business Administration
    ABC University, Portland, OR
  • Diploma In Database Management
    ABC University, Portland, OR


On request.