Computer Support Analyst Resume

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Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:


To work as a computer support analyst with “Paramount Technical Solutions,” and help customers in troubleshooting computer hardware and software problems, as well as learn operating computer systems.

Summary of Skills:

  • Sound work experience of analyzing and troubleshooting computer systems

  • Proficiency with LAN, WAN, Intranet, and Ethernet technologies

  • Excellent help desk experience and people skills

  • Strong knowledge of antivirus, firewall, and spyware

  • Excellent abilities to detect and remove malaware

  • Expert in disaster recover and installation of hardware and software

Work Experience:


Computer Support Analyst

Sky Technologies, Big Lake, WA

October 2014 – Present

  • Prioritizing and completing trouble tickets for various departments

  • Tracking expiry and renewal of software licenses and computer hardware

  • Supporting IT systems and network analysts and ensuring smooth functioning

  • Visiting clients’ locations and providing high-quality customer service

  • Evaluating, diagnosing, and troubleshooting workstation hardware

  • Providing training and support to end-users on usage of hardware and software

Computer Support Analyst

Apt Computer Solutions, Big Lake, WA

February 2013 – September 2014

  • Addressed complex customer issues without delay and documented results

  • Attended daily and weekly meetings and briefed customers on latest resolutions

  • Maintained and completed daily tickets and reports and ensure customers are happy with the service

  • Communicated with customers using chat tools and provided solutions to minor problems

  • Assisted customers in handling problems by viewing screen and supporting troubleshooting from remote location

  • Replaced and configured office equipment used daily at client’s offices

Education:


  • Bachelor’s Degree in Network Engineering

    ABC University, Big Lake, WA

    2012

Reference:

On request.