Collections Officer Resume

Academic Background

  • Completed Diploma Courses in Personnel Management, English and Communications from the University of Massachusetts, Boston, MA in the year 1994
  • Completed Certificate Courses in English and Communications, Typing from the Quincy College, Quincy, MA in the year 1992.

Computer Programming Skills

  • Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook Express.
  • Knowing Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Linux, UNIX, MS DOS.

Professional Background

Since 2004 working as an International Loan and Collection Specialist in the Nantascot Bank, Weymouth, MA,

  • Provided and coordinating all types of loan service procedures to International, National, Corporate, Profit-making, and Correspondent Financial Organizations.
  • Performing research and coming out with solutions to the problems faced by the clients and answering their inquiries.
  • Deal with all sorts of inward and outward documentary collections.
  • Organize and maintain details about all types of loan and loan-related documents, including overseas tax and credit system.

From 2000-2003 worked as a Credit Collector in Jeremy Pearl Furniture, Scituate, MA

  • Successfully handled the collections of previous dues from individual accounts.
  • Credit department and scam account functions.
  • According to the account status inform customers about the payment options.
  • Collected 85% amount of the assigned account successfully.

In the year 1999 worked as a Receptionist in the Our House Realtors, Boston, MA

  • Responsible for answering phone calls and providing customer care support.
  • Also handled the typing and research work.

From 1995-1998 worked as an Trade Service Assistant in the Mass Bank Corporation, Weymouth, MA

  • Helped customers regarding their debit cards and credit cards issues.
  • Assist customers in any kind of card misplacement situation, issuing a duplicate card while blocking the use of the misplaced card.
  • Update and maintain files of every customer.
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