Client Support Specialist Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a client support specialist position to apply my vast knowledge of different types of products and services for providing necessary solutions and pertinent information to customers.

Summary of Skills:

  • Strong verbal and written communication skills
  • Comprehensive knowledge of products and their functions, features and usage
  • Ability to respond to customer complaints, inquiries and request promptly and in a friendly manner
  • Good organizational and coordination skills
  • Proficient with MS Office suite and customized software applications
  • Excellent hands on keyboards with multi-tasking ability
  • Hard worker, intelligent, and honest individual
  • Active listening and problem-solving skills
  • Skilled in planning, organizing and prioritizing work

Work Experience:
Client Support Specialist
TKY Global Business, Los Angeles, CA
June 2012 – Present

  • Train, and instruct clients in using TKY customized applications
  • Provide support to clients in setting up new sites
  • Enter entire support activities and client details in tracking system
  • Assist clients in a positive, and professional manner for their needs
  • Answer telephone, emails, and meet clients in person to solve queries
  • Work with the development team and provide them support to improve client experience
  • Review applications developed by the company and provide suggestions for improvements
  • Address application training needs of clients

Senior Client Support Executive
Allens Business, Los Angeles, CA
April 2010 – May 2012

  • Provided Tier 1 client support
  • Responded to basic inquiries relating to Allens services
  • Answered technical and non-technical questions
  • Conversed with clients and representatives regularly
  • Provided regular and timely follow-up to requests and inquires placed by clients
  • Troubleshoot problems related to hardware and software
  • Analyzed customers’ information and needs, and drafted report
  • Executed daily client-centric activities with utmost care and integrity

Educational Summary:

  • Bachelor’s Degree in Computer Science
    ABC University, Los Angeles, CA
    2009

References:

On request.

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