Client Service Associate Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a client service associate position in a large business call centers where I can handle customers’ calls and issues in most professional and efficient manner utilizing my experience.

Summary of Skills:

  • A skilled team member with extraordinary communication and coordination skills
  • Ability to handle phone calls and answers clients’ questions
  • Expert in processing information correctly and quickly
  • Good typing and computer skills
  • Strong analytical and logical skills
  • Can handle pressure and stress comfortably
  • Possess excellent time management and organizational skills

Work Experience:

Client Service Associate
CCB Group, Becker, MN
November 2012 – Present

  • Handling and processing client accounts and related documents
  • Preparing necessary documents for superiors to use in meetings
  • Answering clients phone calls and queries
  • Resolving client issues and track the status of work orders
  • Providing help over the phone to clients related to their accounts
  • Correcting issues on purchase orders and bills referring to the manual
  • Filing claim for return of products for clients

Customer Service Staff
Mid Financial Services, Becker, MN
May 2010 to October 2012

  • Provided data and information to superiors as asked
  • Reviewed client accounts and guided them on other financial schemes
  • Identified potential problems related clients’ accounts and suggested ways to improve credit ratings
  • Helped clients in presenting proposals on investment
  • Handled new and existing accounts
  • Worked closely with the sales team and maintained sales data
  • Drafted reports and presentations as required

Education:

  • Bachelor’s of Art’s in Business Administration
    ABC University, Becker, MN
    2010

Reference:

On request.