Cisco Support Engineer Resume

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Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:


My aim is to work as a Cisco support engineer for a multinational company where I can explore opportunities in serving a wide array of clients with my skills in Cisco networking technologies.

Summary of Skills:

  • Experience with Cicso routers, switches, and IP phones
  • Experience in designing and implementing network solutions for clients
  • Skilled in operating tools and testing equipment
  • Strong knowledge of network QoS techniques and mitigation strategies
  • Skilled in researching and solving networking needs and problems
  • Excellent attention to detail and customer service skills
  • Self-motivated, trustworthy, and excellent team player

Work Experience:


Cisco Support Engineer
Blaze Communications, Bowling Green, KY
September 2012 – Present

  • Responsible for design, configuration, implementation, and support for data networking products
  • Prioritize and handle network issues in a timely manner
  • Perform root cause analysis for complex problems and find solutions
  • Coordinate with the team of engineers from other departments for network design
  • Provide high-level support to junior engineers and prepare RFP responses and SOWs
  • Create diagram using Visio and document any changes existing and done in the networking system
  • Identify and resolve complex technical issues in a timely manner

Cisco Support Engineer
Cocentrix Corporation, Bowling Green, KY
March 2010 – August 2012

  • Deployed and maintained LAN, WAN, servers, switches, routers, and wireless network systems
  • Resolved complex network issues and coordinated network maintenance
  • Handled network disruption emergency in a professional manner
  • Coordinated with vendors, clients, and contractors for network products and services
  • Resolved voice and data based issues and MPLs circuit issues
  • Configured VPN connections and dynamic routing protocols, network latency, and internet connection
  • Planned and deployed diverse network connection for vendors

Education:

  • Bachelor’s Degree in Computer Science
    ABC University, Bowling Green, KY
    2008
  • Cisco Certified Network Associate
    2009

Reference:


On request.