Cisco Customer Support Engineer Resume

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Contact Number: (012)-345-6789

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Career Objective:

Experienced and skilled network support engineer with diverse exposure in providing technical support for Cisco’s products. Looking for an opportunity to work as a customer support engineer in a renowned organization.

Summary of Skills:

  • More than 4 years of solid technical experience in Cisco network support
  • Extensive knowledge of Internet protocols and services like internet protocols, transmission control protocols, secure shell and World Wide Web service
  • In-depth knowledge of Local Area Network and Wide Area Network architectures and routing protocols
  • Comprehensive knowledge of hardware upgrade and voice systems of the operation centers
  • Familiar with network monitoring, data capture, and analysis tools
  • Possess outstanding customer service, strong project management, problem solving and communication skills

Work Experience

Cisco Customer Support Engineer
Telmac Software, Saginaw, MI
October 2014 – Present

  • Maintaining and operating Cisco UCM clusters for customers
  • Conducting hardware and software modifications and updates to meet customer requirements
  • Identifying and solving Cisco networking issues by using lab simulations and debugging tools
  • Updating information of the new Cisco products to provide best solutions and services
  • Providing networking support by following the best practices and Information Security guidelines
  • Troubleshooting issues of video and wireless systems by taking the guidelines from Principal Network Engineer

Junior Cisco Network Engineer
HMC Network, Saginaw, MI
February 2013 – September 2014

  • Tested and tracked the hardware installations of Cisco network with the help of network operations and data staff
  • Conducted analysis and tuning of Cisco systems and provided suggestions for improvement
  • Planned and designed wireless network systems
  • Coordinated with Cisco network engineering in areas of network upgrading, routing and testing
  • Provided wide area network and system security support to customers

Education:

  • Bachelor’s Degree in Computer Science
    ABC University, Saginaw, MI
    2012

Reference:

On request.