Chief Representative Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a chief representative with “ABC Corporation,” and assist in establishing and delivering goals of the company in a timely manner.

Summary of Skills:

  • Ability to work in a fast paced environment under stringent deadlines while delivering the desired results
  • Excellent skills of time and resource management, team building, communication, and conflict resolution
  • Well-versed in a large number of applications used in conventional business organization
  • Can easily adapt myself to the changing requirements and environment and learn and apply new skills and techniques efficiently
  • Comfortable to spend additional time and efforts in order to meet the job requirements and execution of additional tasks

Work Experience:

Chief Representative
Silver Rabbit Technologies, Chicago, IL
October 2014 – Present

  • Responding to the queries and conflicts escalated by the junior associates
  • Recruiting, training, evaluating, and promoting staff in the department and conducting periodic training sessions
  • Devising and implementing new strategies to reduce Agent Response Time (ART) at the call centers
  • Investigating into cases of complaints filed against the agents for rude behavior and taking necessary actions
  • Preparing records to assess performance of the team on a weekly and monthly basis and presenting the reports to the senior staff in monthly meetings
  • Driving and motivating team members in setting and achieving business targets

Chief Representative
Gordon Inc., Chicago, IL
February 2013 – September 2014

  • Defined objective and principles for each department and coordinated with the heads
  • Assigned monthly targets for each team and investigated into incidents, where grievances of the customers were not resolved properly
  • Assessed performance of all the teams and prepared reports and graphs to analyze the differences between targets assigned and the targets accomplished
  • Recruited, trained, instructed, and supervised the team leaders
  • Developed and executed strategies to fill the gap in communication and internal work procedures


  • Bachelor’s Degree in Business Administration
    ABC University, Chicago, IL


On request.