Chat Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a chat agent and offer the best online service experience to customers looking for placing orders, filing complaints, replacing products, refunds, installation, and other issues.

Summary of Skills:

  • Fast fingers on keyboard with abilities to work on more than one windows
  • Complete understanding of the different types of chatting modes
  • Quick thinker with ability to multi-task
  • Customer-focused and self-starter
  • Constant leaner with high availability and response
  • Excellent interpersonal and communication skills
  • Positive attitude and attentive to detail
  • Flexible and adaptive to changing technologies, and work environment

Work Experience:

Chat Agent
Phoenix International, Akron, OH
May 2012 – Present
Responsibilities and Duties

  • Respond to customers on chat
  • Maintain client relationship for business and help the sales team in achieving target
  • Perform functions such as data entry, data management and data retrieval
  • Use decision-making skills in responding for clients
  • Suggest, promote and guide clients on filing complaints, refunds, and replacements
  • Make use of the system in searching for products and answers
  • Converse with clients in a polite and professional manner
  • Use discretion in providing information to clients

Chat Agent
Wity Bank Corporation, Akron, OH
December 2010 – February 2012

  • Solved queries relating to savings accounts
  • Helped customers in completing forms to open bank accounts
  • Instructed clients on online fund transfer procedures
  • Stayed current with changing technologies and bank products
  • Helped the sales team in introducing new loan schemes
  • Offered constructive solutions to clients in dealing with tax saving


  • Bachelor’s Degree In Communications
    Royal Technical Institute, Akron, OH


Available upon Request