[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To work as a chat agent and offer the best online service experience to customers looking for placing orders, filing complaints, replacing products, refunds, installation, and other issues.
Summary of Skills:
- Fast fingers on keyboard with abilities to work on more than one windows
- Complete understanding of the different types of chatting modes
- Quick thinker with ability to multi-task
- Customer-focused and self-starter
- Constant leaner with high availability and response
- Excellent interpersonal and communication skills
- Positive attitude and attentive to detail
- Flexible and adaptive to changing technologies, and work environment
Work Experience:
Chat Agent
Phoenix International, Akron, OH
May 2012 – Present
Responsibilities and Duties
- Respond to customers on chat
- Maintain client relationship for business and help the sales team in achieving target
- Perform functions such as data entry, data management and data retrieval
- Use decision-making skills in responding for clients
- Suggest, promote and guide clients on filing complaints, refunds, and replacements
- Make use of the system in searching for products and answers
- Converse with clients in a polite and professional manner
- Use discretion in providing information to clients
Chat Agent
Wity Bank Corporation, Akron, OH
December 2010 – February 2012
- Solved queries relating to savings accounts
- Helped customers in completing forms to open bank accounts
- Instructed clients on online fund transfer procedures
- Stayed current with changing technologies and bank products
- Helped the sales team in introducing new loan schemes
- Offered constructive solutions to clients in dealing with tax saving
Education:
- Bachelor’s Degree In Communications
Royal Technical Institute, Akron, OH
2009
Reference
Available upon Request