Certified Writer Resume


Career Summary:


Highly-professional and talented certified writer with a solid experience in researching and writing engaging technical contents related to company’s products and services. Possess excellent researching, writing, editing, team-working and communication skills with a strong technical knowledge, and ability to work under strict deadlines.

Summary of Skills:

  • More than 5 years of experience as a certified writer along with the ability to produce efficient and effective technical documentation, manuals, user guides or related articles for online tutorials, including graphics and videos

  • Familiar with software development life-cycle and methodologies, web development, HTML, XML, CSS, and JavaScript basics

  • Proficiency with MS Office Suite, technical writing tools like MS Visio, Word press, Whatfix, Adobe RoboHelp, Framemaker 2017, and Google Docs

  • Experienced in technical documentation software like MadCap Flare as well as static site generator tool like Sphinx

  • Effective writing skills with the ability to convey clear and understandable information about complex concepts and applications to multiple audiences

  • Strong communication and interpersonal skills to gather needed information from professionals and teammates for accomplishing writing tasks

  • Excellent knowledge of using correct grammar, spelling and punctuation for writing, editing and proofreading

  • Strong project-management skills with the ability to work as a member of a team on various tasks as well as independently in a fast-paced environment

  • Solid ability to research subject matter effectively and analyze the gathered information for producing high-quality results

  • Strong organization skills with the ability to prioritize multiple tasks as well as handle them simultaneously and within strict deadlines

  • Ability to maintain up-to-date knowledge of latest IT trends, writing styles and techniques, and emerging technologies.

Work Experience:


Certified Writer

Bizell Inc., Richmond, VA

November 2016 – Present

  • Working closely with other certified writers and other technical teams in planning, writing, reviewing and editing software development artifacts, including requirements and design documents, user stories as well as in developing and defining documentation methodology

  • Assisting with creating storyboards and software mock-ups as well as producing ad-hoc documentation such as white papers, research reports, web pages, policy or procedure documents

  • Using variety of tools and formats to write and maintain end-user documentation including but not limited to online help, user guides, troubleshooting articles, quick reference guides as well as training materials like videos

  • Supporting work of other personnel by editing, standardizing and making necessary changes to the materials prepared by them as well as maintaining electronic file structure, back-ups for all documents and materials on the team’s server system

  • Organizing materials and completing variety of writing assignments according to the set standards and ensuring content is accurate, clear, concise, and of high-quality

  • Utilizing MS Office applications (MS Excel, Word, Power Point) to edit and update various project status reports and presentations

    Working closely with development teams to test software applications as well as effectively report and track issues

  • Conducting effective research and gathering of technical information related to software application or product for use in written documents, including consulting technical personnel and subject matter experts to collect related information

Certified Writer

Prism Groups, Richmond, VA

February 2014 – October 2016

  • Worked with technical teams and users to identify documentation needs as well as to organize and write supporting documents, diagrams and charts to increase users’ understanding of company’s software products

  • Worked with developers, engineers and subject-experts as well as created user-friendly documentation related to software products or applications, including user guides or online help systems accurately and timely

  • Reviewed and validated written materials for accuracy, completeness and conformance to established standards as well as analyzed developments in the relevant field to determine need for revisions in previous materials as well as in new materials

  • Worked in collaboration with subject-matter experts and team members and ensured that written product descriptions communicated information in a very clear, appropriate and applicable manner

  • Produced and maintained all technical documentation supporting software systems and training manuals

  • Reviewed, proofread, and offered constructive criticism on junior technical writers’ documentation work


Certified Writer

Lonza ASRC Inc., Richmond, VA

December 2013 – January 2014

  • Wrote complex engineering specifications, user manuals, technical or installation guides, reports, briefings and presentations as well as other project deliverables to meet user requirements

  • Assisted with reviewing content of technical documentation for quality as well as with conducting peer edits for grammar, spelling, style and format

  • Assisted in developing user-focused content that included online help, tutorials, graphics, and videos as well as used XML content-authoring tools

  • Ensured proper application of established standards and guidelines for technical writing as well as made suggestions for updating and improving documentation standards

  • Maintained knowledge of latest industry trends and relevant technologies to produce high-quality results as needed

Education:


  • Bachelor’s Degree in Information Technology

    Piedmont Virginia Community College, Charlottesville, VA

    2011

Certification:


  • Certification in Professional Technical Communication

    Richmond School of Professional and Continuing Studies, Richmond, VA

    2013


  • Basic Certificate in Technical Writing

    Richmond School of Professional and Continuing Studies, Richmond, VA

    2012

Reference:


On request.