Call Center Technical Support Resume

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Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work in the call center technical support team at an executive position and handle all technical issues related to computers, laptops, printers, and scanners.

Professional Skills:

  • Ability to resolve the most complex technical errors and deliver quality customer service with ensured customer satisfaction
  • Proficient in different computer applications used in a call center environment
  • Comfortable to work in rotating shifts and overtime if required
  • Ability to deliver the best results even during the most stressed situations at work
  • Excellent multitasking and organizational skills

Details of Work Experience:

Call Center Technical Support Executive, April 2012 – Present
Verona Systems, Olympia
Work responsibilities:

  • Answer incoming calls and analyze the queries and problems of the callers
  • Perform security check and verify details of the customer, service plan and other specifications in the CRM
  • Log in nature of complaint and other details regarding the problem as provided by the callers
  • Assign complaint ID and inform the customer regarding approximate time needed for the resolution of the problem
  • Ensure customer satisfaction and escalate calls to Floor Manager if the caller is not satisfied
  • Train new executives on corporate etiquette, service plans, troubleshooting, etc.

Call Center Technical Support Executive, August 2010 – March 2012
Gemini Electronics, Olympia
Work responsibilities:

  • Provided pre and post sales technical assistance to the callers and instructed them on proper use of electronic equipment
  • Made reports for similar problems faced by different customers and presented the same to Research and Development Manager
  • Made presentations for training new employees

Details of Academic Qualifications:

Master’s Degree in Computer Science, 2010
Washington Technical University

Bachelor’s Degree in Computer Science, 2008
Washington Technical University

References:

Kenneth Scorsese
Customer Service Manager
Verona Systems
726-418-3558
[email protected]

Jim Luther
Customer Service Manager
Gemini Electronics
726-419-5281
[email protected]

Remember that your call center technical resume will decide the fate of your career. Write it well and rest assured, you will definitely reach the zenith in your life.

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