Call Center Supervisor Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a Call Center Supervisor job with “IBC Bank – Credit Card Department,” to manage day-to-day operations of the call center and ensure customer satisfaction.

Summary of Skills:

  • Strong experience of call center of banking sectors
  • Excellent communication, interpersonal, and time-management skills
  • Ability to hire, train, and motivate team members
  • Adept in enforcing discipline and implementing company’s policies and procedures
  • Ability to maintain confidentiality of sensitive information of clients
  • Excellent computer, analytical, and problem solving skills

Work Experience:

Call Center Supervisor

United Bank (Credit Card Department), Worthington, MN

October 2015 – Present

  • Planning, reviewing, and implementing strategic processes for good customer experience
  • Delivering excellent customer services to card holders and improving business for the bank
  • Monitoring behavior of employees and training them on dealing with irate customers
  • Resolving issues related to credit card statement, interests, and late payment
  • Calling prospective customers and selling them credit cards
  • Monitoring performance of team members and supervising daily activities

Call Center Supervisor

ABC Bank (Credit Card Department), Worthington, MN

February 2012 – September 2015

  • Organized and directed daily activities of the call center
  • Supervised, trained, and mentored call center agents
  • Resolved problems and complaints on clients in a timely manner
  • Monitored activities of agents, prepared reports, and developed scheduled breaks
  • Provided support to the service team and improved customer service
  • Maintained attendance records, reviewed time cards, and assisted in payroll

Education:

  • Bachelor’s Degree in Arts

    ABC University, Worthington, MN

    2011

Reference:

On request.