Call Center Operator Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To acquire the position of call center operator and provide effective customer care services on behalf of the organization.

Summary of Skills:

  • Excellent reading, speaking, listening skills that allow conversing clearly and concisely
  • Strong administrative, computer, and communication skills
  • Ability to show patience and understanding and facilitate assistance while transacting with customers
  • Ability to handle large volume of calls and coordinate with several clients simultaneously
  • Exceptional record-keeping and report-making abilities that help maintain accurate details of work completed and work pending

Work Experience:

Call Center Operator
Matrix Business Solutions, Franklinton, NC
October 2014 – Present

  • Managing administrative duties, training and development activities as instructed by the manager
  • Providing training to new employees on communication mannerism and ways of handling customer’s complex inquiries
  • Making note of calls marked as unsatisfactory by customer, and calling them back and making certain their queries, complaints are resolved
  • Maintaining record of the calls received by all employees
  • Preparing reports on weekly and monthly basis

Call Center Operator
Alliance Business Outsourcing, Franklinton, NC
February 2013 – September 2014

  • Answered incoming calls from clients and customers and provided them with the required information and resolved their queries
  • Attended meetings to gain knowledge about the new products launched, features introduced and existing products removed
  • Introduced the organization to new inquiries and provided information about the organization’s objectives, products and services to the new customers
  • Made note of the complaints, suggestions and grievances of the customers, and took immediate action against them
  • Called back grieved customers and ensured their grievances are solved

Education:

  • Bachelor’s Degree in Arts
    Lotus College, Franklinton, NC
    2012

Reference:

On request.

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