Call Center Manager Resume

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Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Profile:

A highly skilled call center manager with nine years of experience in call centre management. Broad knowledge in administrating customer service representatives. Highly experienced in negotiation and managing vendor contracts. Extensive knowledge of creating and conducting training programs.

Areas of Interest :

    Good communication and presentation skills

  • Good customer relations skills
  • Analytical thinking
  • Good problem solving skills
  • Excellent management and organizational skills

Professional Experience:

COXCOM International BPO and Networking, 2004-present

Call centre manager

  • Handled the tasks of implementing, improving and reviewing the policies of the organization
  • Responsible for training, hiring and supervising call center employees
  • Tracked call traffic of the employees and identified the areas that need to be improved
  • Handled complex customer queries and complaints
  • Scheduled training sessions and meetings
  • Managed the effective running of the organization

Sub world Info Head Quarters BPO, 2002-2004
Call Center Manager

  • Managed a team of staffs
  • Handled the tasks of managing all incoming calls
  • Lead a team successfully and achieved the set goals
  • Reviewed reports updated by assistant managers and prepared feedback
  • Developed and implemented the operating procedures of the organization
  • Monitored and controlled the day-to-day activities

Technical skills:

  • Internet savvy
  • Proficient in Microsoft word, PowerPoint, excel and outlook

Education:

  • Bachelor of Arts in English, XYZ university, 1999
  • Master in English , Forum of Cultural studies, Cambia University, 2000
  • MBA in Marketing, UXY University, 2001
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