[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
Stand out with Creative Resume templates guaranteed to give you an edge. Create Modern Resume or Google Docs Resume in minutes. Find out more regarding how to build a resume. Impress you future employer.
Career Objective:
Looking for a call center consultant position with “Budget Mobile” to solve problems of staff members, management, and customers with my technical, communication and people skills.
Summary of Skills:
- Excellent experience in solving technical problems in smart phones
- Strong project management experience with abilities to handle multiple tasks at same time
- Outstanding customer support, computer, and people skills
- Ability to write business letters, proposals, and other documents
- Skilled in translating technological ideas into operations
- Superior business analysis and finance control skills
Work Experience:
Call Center Consultant
Dungeon Call Center, Hilliard, OH
September 2013 – Present
- Analyzing volume of incoming and outgoing calls and improvising communication network system
- Reviewing and reducing operating cost and enhancing customer service
- Suggesting management in outsourcing certain process to save labor cost
- Gathering supporting data and conducting gap analysis and preparing road map
- Evaluating customer request and complaints and providing advice to callers
- Interfacing with clients, tell-callers, and management for improving process
- Solving minor technical problems through phone calls and scheduling visit with technician
Call Center Head
Dungeon Call Center, Hilliard, OH
March 2012 – August 2013
- Established and implemented customer relationship management strategies
- Reviewed and improved company’s organizational structure
- Drafted business process design and optimized workflow and call routing
- Conducted root cause analysis of products and trained staff in performance improvement
- Measured and enhanced customer satisfaction through survey and data collection
- Ensured call center operations meet budget and objectives
Education:
-
Bachelor’s Degree in Electronics
Hillard University, Hilliard, OH
2011
Reference:
On request.